BARE’s Auto Pulse Study – Car Buyers’ Needs Are Not Considered In More Than 40% of Sales

A recent Customer Satisfaction Pulse Study conducted by BARE International indicates that more than 40% of sales conversations do not gather key information such as what the buyer is looking for, how the vehicle will be used and how much a buyer is comfortable spending. This Pulse Study was conducted to gain insights from an everyday customer´s point of view.

According to BARE president Mike Bare, “We consult with several automotive brands. Our goal was to conduct a brief pulse study to give our current and potential clients insight into how their customers experience the sales process. The results show some clear industry indicators.”

Three major automotive brands were evaluated across ten countries. The study investigated five relevant touch-points of the customer journey: Pre-Visit Telephone Call, Arrival at the Dealership, Sales Advisor Interaction, Sales Closing, and General Impressions and Recommendations. The overall results show clear indications for areas of improvement during the sales process.

To download the Pulse Study, click here.

Mike Bare Joins National Leaders Speaking at Inaugural Soar Community Summit on May 6, 2016

Mike Bare, President of BARE International, joins a multidisciplinary group of leaders from across the country in the first ever SOAR Community Summit in Alexandria, Virginia. The Summit aims to be a proven tool that produces compelling outcomes for leaders, presenting them with multiple opportunities to sharpen their skills and become more legacy-driven in their leadership approach.

Bare, a pioneer and leader of the mystery customer research and audit industry, will be an expert panelist discussing “What Customers and Clients Want Most.” As a co-founder of the Mystery Shopping Providers Association (MSPA), Bare knows first-hand that a caring commitment to what a customer means to a business ensures long term success.

The Summit is a perfect fit for Bare who believes that, “Legacy-driven leadership means sharing the knowledge and experience I have with those who wish to learn, evolve and enhance what has been created, which in turn allows them to become legacy leaders themselves.”

About SOAR Community Summit

The SOAR Community Summit is a strategy sharing and thought leadership event taking place in the Washington, DC metropolitan area, connecting leaders and addressing the priorities in their organizations and communities. The event is hosted by the SOAR Community Network and brings together a multidisciplinary group of executives, business leaders and experts from around the country.

Find out more here.

BARE News – Avoiding Sales Loss: Challenges to quality customer service in Brazil, China and Germany

BARE International, the most trusted name in customer experience research shares an article from Exame.com – Avoiding sales loss: the problem is the lack of attention to areas engaged in direct contact with clients.

Read more

BARE News – 5 Companies with Jobs for Mystery Shoppers

BARE International, the most trusted name in customer experience research shares an article from Mystery Shopper Magazine – 5 Companies with Jobs for Mystery Shoppers. Read more

Evaluators – We are Pleased to Introduce DOSE!

We have changed our daily notification process of available assignments and now you will be receiving ONE email daily from BARE!

We encourage you to bookmark our Job Board and check it daily. Be the first to ‪#‎riseandapply‬ to your favorite Assignments. Between now and 3/31 we are holding a contest. Please post a selfie with our Job Board bookmarked in the background on Facebook or Twitter and use #riseandapply, don’t forget to tag BARE. Four winners will be selected at random and will each win $25.00!

BARE International (Default)'s photo.

BARE International Inc., Belgium Branch has been awarded MSPA Elite Member Status for 2016

Fairfax, VA, February 22, 2016 — The Mystery Shopping Providers Association (MSPA) Europe awarded BARE International’s Belgium office with their highest accolade, the MSPA Elite Award for 2016. The award recognizes member companies who demonstrate distinguished leadership and work to support the goals and objectives of MSPA. The Elite Award identifies the “best of the best” of MSPA-Europe, companies blazing the trail for the advancement of the customer experience management and measurement industry.

“We strive to exceed expectations and help our clients do the same with their own customers,” Michael Bare, President of BARE International, stated. “Our high standards are a huge factor in why we received this award. We know the impact that our services can have on our clients’ bottom line and are committed to leading our industry to provide customized solutions.”

“Customer experience research provides valuable business insights—a clear view of a business through their customers’ eyes. BARE International prides itself on being at the leading edge of this industry. This recognition by MSPA Europe is an important badge for us to earn,” added Guy Van Neck, Vice President Bare International Europe.

BARE International’s U.S. office has been awarded the Elite award in 2015 and 2016.

About BARE International:
BARE International sets the industry standard as the largest independent provider of customer experience research, data, and analytics for companies worldwide. Founded in 1987, BARE International is a family-owned business with global capabilities. BARE is headquartered in the Washington, D.C. suburb of Fairfax, Virginia with nine offices around the world. On any given day, BARE International is doing business for clients in more than 149 countries, completing more than 50,000 evaluations each month. To learn more about BARE International’s customer experience research services, visit www.bareinternational.com.

Dale Bare Collects SmartCEO Future50 Award

On Friday (February 5th) CEO of BARE International, Dale Bare attended the SmartCEO Future 50 awards ceremony where she awarded winner of ‘2016 Washington Future50 Awards – Featuring Washington’s Future 50 Fastest Growing Companies.’

SmartCEO’s Future 50 awards is not only the largest and most anticipated SmartCEO awards program, but also a telescope pointed firmly at the future stars of the region’s economy. This year’s classes of winners were recognized based on exceptional employee and revenue growth and having the potential to be the backbone of the region’s economy for decades to come.

With BARE headquarters in Virginia, and offices in Belgium, Brazil, Chile, China, Hungary, India and Singapore, maintaining a cohesive company culture with a rigid set of guidelines is nearly impossible. In an interview with SmartCEO Magazine, Dale describes how BARE International have learned not to expect different offices to function exactly the same. “That’s why the company’s core values have been stripped to the bare necessities. All work must be carried out with three basic ideals in mind: quality, innovation and passion. This has proven to be a successful growth strategy for the company.”

After receiving Friday’s award Dale stated “It is an incredible honor for BARE International to be recognized with this award… Even though my name appears on the award, this acknowledgement is the result of true teamwork across our nine offices around the world.”

Find out more on award winning BARE International here.

BARE News: Mystery Shopper Magazine Interviews Dale Bare.

MSM talks with Dale Bare, CEO and Co-Founder of Bare International:

“Like anything else, there are advantages and disadvantages of any pursuit. The main advantage is that BARE is truly a global company and can assist most every potential client by being able to do work for them anywhere and everywhere.

In rough economic times, it is also helpful to us as a company to be able to continue to grow in areas that are economically sound, while perhaps another country is having economic problems…

…Opening offices, hiring and training people are all challenges, but the greatest rewards have been to know that we have helped our clients to better understand their businesses – the positives and the negatives.“

Read the full interview here.

BARE International’s CEO has been selected as a winner for 2016 Washington Future50 Awards.

Fairfax, VA. – BARE International’s CEO, Dale Bare has been named a winner of  ‘2016 Washington Future50 Awards – Featuring Washington’s Future 50 Fastest Growing Companies.’

The Future 50 Awards program is the largest and most anticipated SmartCEO awards program of the year. This program recognizes 50 fast-growth, mid-sized companies in the region, 5 large Blue Chip companies and five small Emerging Growth companies.

These companies represent the future of the region’s economy and embody the entrepreneurial spirit critical for leadership and success.

The winners are chosen based on a three-year average of employee and revenue growth.

“It is an incredible honor for BARE International to be recognized with this award,” Dale Bare stated. “Even though my name appears on the award, this acknowledgement is the result of true teamwork across our nine offices around the world.”

In Dale’s Future50 interview she recognized the importance of customer service and going above and beyond expectations, “Give people more than what they expect and they will come back for more”.

As a winner, Dale will be recognized in the following US verticals:

  • Print
  • Digital
  • Video
  • Social media and
  • In person.

Information about the SmartCEO event can be found at http://smartceo.com/washington-future-50/.

IMPORTANT SCAM ALERT

Fairfax, VA — We’ve been alerted that there is a fraudulent check/money wiring scam circulating in the United States that is targeting mystery shop program providers as well as unsuspecting individuals.

Reports have come to us of a “Mr. Peterson” who claims to be an employee of Bare International who contacts individuals via email and offers “mystery shop” projects at MoneyGram or Western Union locations.  The victim is mailed a cashier’s check – usually for over $2500 – and is told to cash it and keep a small portion of the total as his/her “shop fee.”  The victim is then instructed to proceed to a MoneyGram location and wire the remainder to a named individual while conducting an evaluation of the customer service s/he receives in doing so.  The bank that cashed the cashier’s check will eventually determine the check was fraudulent after which they will hold the victim responsible for the entire amount of the check.

“Mr. Peterson” does not work for BARE and is probably a criminal operating from another country where the United States has little to no jurisdiction to prosecute, however the MSPA (Mystery Shop Providers Association) has been working with authorities on the problem for some time. Please warn friends and family members that legitimate mystery shopping companies do not contact individuals out of the blue to offer them work unless they have already registered their services and – except for very specific  types of shops – we do not forward funds to evaluators ahead of time. Emails from any person at BARE will always use the @bareinternational.com email address.   Be aware that scammers often impersonate legitimate companies in cycles so if you receive an email or mailing from someone who claims to be an employee of ANY mystery shopping company that you have not worked with before, you should confirm its legitimacy by contacting that company through the website or phone number they have listed with the MSPA at www.mysteryshop.org.  Do not use any links or phone numbers in the suspicious email to contact the company. 

Money-wiring scams are unfortunately very common and take many forms besides that of mystery shopping opportunities.  You can learn a great deal more about them at www.fakechecks.org.

About BARE International

BARE International sets the industry standard as the largest independent provider of customer experience research, data, and analytics for companies worldwide. Founded in 1987, BARE International is a local, family-owned business with global capabilities. BARE is headquartered in the Washington, D.C. suburb of Fairfax, Virginia with nine offices around the world. On any given day, BARE International is doing business for clients in more than 149 countries, completing more than 50,000 evaluations/audits each month. To learn more about BARE International’s customer experience research services and their dedicated evaluators, visit www.bareinternational.com.

Press Contact

Guy Caron
703.995.3107
GCaron@Bareinternational.com