mystery shopping

BARE International, the most trusted name in customer experience research releases the 4th in the retail case study series, Retail Training Initiative.

The Challenge

A large global retailer rolled out a new training initiative to all locations. After several months of training, they were not seeing any impact on their customer satisfaction scores or intent to revisit. Additionally, they had expected to experience a significant ROI when they rolled out and trained to higher standards, yet revenues remained flat.

The Solution

Read the detailed solution and incredible proven results of the study here.

Through BARE’s comprehensive Mystery Customer Research programs, retailers in over 100 countries worldwide are currently leveraging this extensive knowledge and experience to improve productivity and operations, enhance customer service, develop employee and consumer brand loyalty, and ultimately increase revenue. Find out more here.