There are many ways to communicate with your customers, but if you’re running a business that relies on quick interaction with consumers, a more reliable, faster method may be needed on mobile devices. Text messaging makes your company a more convenient and personable choice over your competitors.
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Think fast! 70% of your customers say page load speed impacts buying decisions. Read more

Even in times where traditional brick and mortar shops are facing increasing competition from online shops,  the real-world shopping experience is still relevant. Artificial intelligence (AI) is now being used to chart a customer experience journey that fits the demanding expectations of retail consumers. 
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The race to own customer experience is on! Customer experience research (CXR) is the process of collecting data regarding the experience customers have with a company. As straightforward as it may sound, CXR is a complex equation that goes as deep as the data will allow.

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The hospitality industry focuses heavily on face-to-face communication. However, the digital revolution has now forever changed almost every aspect of our world — perhaps none more so than customer service. Read more

Bad customer service is costing businesses BILLIONS. $537 billion to be precise, according to Vision Critical. With today’s technology when a bad interaction is shared in an instant, businesses cannot afford a negative customer experience.
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If you think ‘CXR’ is a buzzword or marketing trend, think again.

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To become an evaluator, you must be 21 years of age or older in the United States, or 18 years of age or older outside of the United States. You must also have established yourself as independent contractor. Here’s why being certified will help you make the most of your self-employment as a Mystery Evaluator.

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Ever wondered what you can do to improve your customers’ experience with your brand? Now is the time to create a customer experience (CX) strategy. Read more