Are your customers happy? Mystery Shopping is a well-known method of customer research in effectively evaluating your customers’ experiences; pioneered by BARE International for over 30 years. When it comes to revealing the true nature of your business, sometimes you need more than just mystery shopping alone. Read more

In the hospitality space, customer experience is everything. And in 2019 the increasing standard of living, high disposable income and a hunger for perfection has given the luxury hotel industry a list of high expectations to be met. Read more

The luxury hotel space is competitive but players are stepping up to the plate to keep up with rapidly evolving consumer demands. Read more

Due to a strong economy, global consumer purchasing power and digital innovation, 2019 has brought the opportunity to engage with your audience using all the latest technological trends. Read more

More and more companies are talking about being customer focused, but are they doing it well enough to create a competitive advantage and drive revenue? Not only does investing in Customer Experience Management keep you ahead of the competition, it also plays in important role in increasing your bottom line. Read more

Customer experience today is changing radically: The recent NewUser report found that 85% of companies need to improve their customer experience, so how can you keep up to date with CX competition? Read more

You should always be observing and learning from your customers: Their habits, behavior, and feedback all measure the strength of your company’s relationship with its customers. If you’re not watching your customers, your competition is. Read more

They’re there as your first point of contact with your customers. They’re there when you call to make an appointment, they call you to make sure you remember to make it. Without a receptionist, there’s no way an office could go about the day to day business smoothly.

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In a world where your competitors are only a click away, customer loyalty really is the new marketing.

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Whether you’re a business owner wanting to evaluate the quality of service in your stores, or you’re looking to get paid to shop – here’s the ins-and-outs of how Mystery Shopping really works.

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