Achieving Lifetime Loyalty in the Gaming Industry

When it comes to customer service, it takes a complex strategy to be successful in the gaming industry. For example, keeping customers happy who have just dropped $1,000 in 30 minutes on BlackJack can present the ultimate challenge. Read more

Reinvigorate Your Customer Service in the Spirit of Spring

Today is the first day of spring, and spring time always feels like a proper time for cleaning – even when it comes down to your customer service! Read more

No Luck in Customer Service

Happy St. Patrick’s Day from everyone at BARE International, we hope you’re having plenty O’fun! Did you know the term “luck of the Irish” came from the gold and silver rush years in the second half of the 19th century, where a number of the most famous and successful miners were of Irish and Irish American birth?

As much as good luck is welcomed all year round,, it shouldn’t be relied on when it comes to customer service!  A 2015 Wakefield Research survey revealed that the stakes are high when it comes to providing quality service… Eighty-seven percent of the 1,000 Americans surveyed reported that customer service has a significant impact on their decision to business with a company. Two-thirds said they had ended a business relationship based on a bad service experience, with more than one-third having done so more than once.

Providing good service is one of the most important things that can set your business apart from the others of its kind. But how do you know if your customers are being treated with the attentiveness they deserve?

With proven success within all industry categories and infrastructure across the globe serving 4,500 clients, BARE International is uniquely qualified to design, implement, and analyze customer behavior research. Through a customized formula of mystery calling and shopping, in-store and online audits, e-mailing, and mystery leads we reveal how well your employees were trained and brand standards are executed.

Contact us today to find out more and claim a complimentary evaluation of your business.

BARE Focus – Hospitality Industry

Do you want to bring your company’s customer service up to a truly five-star level? Read more

Happy National Employee Appreciation Day

Employees are one of a company’s greatest assets.  Recognition and appreciation is known as one of the key motivational factors in the workplace. Read more

BARE Is 30 – 30 Ways to Show Your Customers They're Always Right

BARE celebrates its 30th Anniversary this year and shares an article from Entrepreneur – 30 Ways to Show Your Customers They’re Always Right. Read more

BARE Focus: FMCG Grocery, Pharmacy, & Fast Moving Consumer Goods (FMCG)

Fast moving consumer goods (FMCG) manufacturing is very much as the name suggests: high quality products that fly off the production lines as fast as they fly off supermarket shelves.
As consumer lifestyles change rapidly in a volatile economy, Grocery, Pharmacy and FMCG businesses must assess and adjust quickly. Read more

Curiosity Makes You Grow

Curiosity makes you grow, it makes you smarter – we hear that a lot. Actually it is one of the strongest driving forces of humanity. We are curious from the day we are born; we want to understand the things around us. Read more

For the Love of Restaurants

‘Tis the season of love… and many choose to impress that special someone with a romantic dinner on February 14. Valentine’s Day is reportedly the second-busiest day for restaurants in America, next to Mother’s Day: In 2015, Americans spent about $7 million at restaurants. And the average cost of eating out this year will be anywhere between $87 to $287 per couple!

High expectations come along with a pricier meal, but what do people mostly complain about? Dirty tables, utensils, or restrooms at restaurants are among the top gripes of people when they are dining out, according to our exclusive national survey, even more so than complaints about food. The numbers below are the percentage of people highly annoyed with a specific gripe from the survey of 1,003 adults by the Consumer Reports National Research Center…

How can BARE International help YOUR restaurant avoid these damaging errors and complaints?

From fast food to gourmet fine dining establishments, BARE customer feedback programs, like our mystery guest visits can identify the key drivers at your establishment that are encouraging customer satisfaction and revisit intent. We will customize the following services to develop innovative solutions for you:

– Mystery Guest Visits

– Restaurant and bar integrity audits

– Phone Calls to Measure Reservation and Menu Knowledge

– Facility Audits to Assess Appearance and Cleanliness

– Guest Satisfaction Surveys: In person, by phone, email or on the web

Actionable program feedback gives management teams critical areas on which to focus to improve your organization’s overall performance. This in turn will allow your organization to provide clear expectations and achievement goals that will drive employee engagement.

To solidify ourselves as established global leaders in the Restaurant Customer Experience Measurement industry, we have performed over 100,000 visits worldwide in over 150 countries and 25 languages. What’s more we have an incredible 99.2% client satisfaction rate.

Don’t risk unhappy customers and bad reviews this Valentine’s Day. Let BARE International support your business by providing a complimentary consultation today.

Winning Attitude vs. Technical Aptitude

Would you consider your assembled customer service team your most valuable asset? Do you build your team by hiring first for attitude, initiative and problem resolution skills? Do you eliminate candidates when technical aptitude is lacking? Here, BARE International’s Linda Amraen shares her experience on a recent trip to a Cubs game… Read more