The Results are IN! We surveyed, you voted… From hotel reservation options to ‘Go Green’ initiatives, see who came out on top in BARE International’s Customer Preference Polls: Hospitality. Read more

The hospitality industry focuses heavily on face-to-face communication. However, the digital revolution has now forever changed almost every aspect of our world — perhaps none more so than customer service. Read more

Ever wondered what you can do to improve your customers’ experience with your brand? Now is the time to create a customer experience (CX) strategy. Read more

BARE International was born from the need for mystery customer research at the national and global level. Today, we set the industry standard as the largest independent provider of customer experience research, data, and analytics for companies worldwide. Read more

It’s the most wonderful time of the year in my household. Why?

Baseball fans are gearing up for an exciting new season. Basketball, hockey and soccer fans are cheering their teams on to playoffs and championships. Football fans are counting the days to preseason and fantasy drafts. Whether mainstream or one of many other popular sports, fan loyalty and enthusiasm around the world are stronger than ever.

So why has attendance at stadiums and arenas been declining?

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Congratulations to BARE International for earning Elite Company status from Mystery Shopping Professionals Association Americas. This will be the fifth consecutive year BARE has earned this prestigious title.

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Social media allows your customers to voice their opinion every minute of every hour of every day. This, of course, makes it a powerful research tool for companies keen to know what people think of them—both good and bad. Listening in on social media is a great way to get ahead of your competitors and keep your customers coming back for more.

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Is your organization meeting its customer service objectives? No matter the industry you’re in, successful businesses need the right tools to operate properly. BARE International’s mystery evaluators provide an unbiased perspective of how well an organization is truly performing on the front line.

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Part 3: Shaping the industry to align with evolving client needs.

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What you need to know if you encounter a scam.

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