In an era where the hospitality landscape is evolving rapidly, guest experience has emerged as a defining factor for hotels’ success. Exceptional guest experiences are a blend of thoughtful strategies, operational excellence, and genuine care.
Here are the top 7 key insights and industry best practices that can help you elevate the guest experience in your hotel and perhaps inspire new avenues of excellence.
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Global Experience Research Firm BARE International earns Elite designation from Mystery Shopping Professionals Association Americas and Europe/Africa.
As an active member of the International Carwash Association for the past four years, and an exhibitor at The Car Wash Show, we’re proud partners with industry leaders. Add in our passion for CX data and statistics, and you’ll get why we enjoy helping our clients in the car wash industry. Read on to discover the impact of CX on Car Wash Business success, plus four ideas to increase customer loyalty! Read more
St. Patrick’s Day is a widely celebrated holiday that has its roots in Ireland but has become a global event. It’s a day filled with green decorations, parades, traditional Irish food, and of course, plenty of green drinks. While many people associate St. Patrick’s Day with luck, the truth is that creating a great customer experience is not just about luck – it takes intention, effort, and a commitment to delivering outstanding service.
Global market research firm BARE International recently earned its 20th consecutive certification by the Business Enterprise National Council. CEO Dale Bare shares, “We have an amazing tenure of employees, so it makes us very happy to know that we have created a workplace that is appealing to people, and they want to work for BARE.”
Customer service is an integral part of running a successful restaurant. It doesn’t matter how fabulous your new restaurant looks or how delicious the food is, if the service isn’t good, customers are not likely to return.
As we move further into 2023, customer experience has become more important than ever before. With increased competition and consumer awareness, businesses that prioritize customer experience are more likely to succeed in the long run.
Congratulations to BARE International for earning Elite Company status from Mystery Shopping Professionals Association Americas. This will be the record ninth consecutive year BARE has earned this prestigious honor.
A five-hour computer outage cost Delta Airlines $150 million in 2017. Similarly, companies lose an average of $300,000 per hour in revenue, staff productivity, and maintenance costs due to system outages.
Major disruptions can significantly outweigh such expenses. The reason behind this is simple: customers who are unable to pay their bills, participate in a video conference or purchase a plane ticket are eager to switch to a competitor.
Delayed incident reporting is an unfortunate but common problem in business management. Every company requires a reporting system to help track relevant incidents and take prompt actions. And that’s where incident management comes into the picture. It plays a critical role in the growth trajectory of organizations.
Reporting a potential incident on time enables more efficient management of the same, whereas reporting too late or not reporting incidents at all can have severe and even fatal consequences.
Let’s understand more about incident management and how delayed reporting can impact your organization’s growth.
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