BARE Focus: FMCG Grocery, Pharmacy, & Fast Moving Consumer Goods (FMCG)

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Fast moving consumer goods (FMCG) manufacturing is very much as the name suggests: high quality products that fly off the production lines as fast as they fly off supermarket shelves.
As consumer lifestyles change rapidly in a volatile economy, Grocery, Pharmacy and FMCG businesses must assess and adjust quickly. Read more

BARE Fact – Not-So-Sweet Revenge

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BARE International, the most trusted name in customer experience research brings this week’s BARE Fact. Read more

BARE Shares – 7 Ways to Create a Great Customer Experience Strategy

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‘The 2016 Digital Marketing Trends Report by Econsultancy and Adobe asked companies to indicate the single most exciting opportunity for their organization in 2016 – and for the third year in a row, the same answer came out on top’. Read more

BARE Fact – Repeat After Me…

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BARE International, the most trusted name in customer experience research brings this week’s BARE Fact. Read more

Curiosity Makes You Grow

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Curiosity makes you grow, it makes you smarter – we hear that a lot. Actually it is one of the strongest driving forces of humanity. We are curious from the day we are born; we want to understand the things around us. Read more

10 Ways to Show Customers You Care: Valentine’s Day Marketing Ideas for Small Business

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For those of you who haven’t noticed the abundance of advertisements, roses and hearts scattered everywhere you turn… yes, it’s Valentine’s Day tomorrow! Read more

BARE Shares – 3 Ways to Improve Your Customer Experience

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Bare International shares an article from Fast Casual, 3 Ways to Improve Your Customer Experience by Laura MacLeod, LMSW. Read more

BARE Fact – Solving With Simplicity

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BARE International, the most trusted name in customer experience research brings this week’s BARE Fact. Read more

For the Love of Restaurants

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‘Tis the season of love… and many choose to impress that special someone with a romantic dinner on February 14. Valentine’s Day is reportedly the second-busiest day for restaurants in America, next to Mother’s Day: In 2015, Americans spent about $7 million at restaurants. And the average cost of eating out this year will be anywhere between $87 to $287 per couple!

High expectations come along with a pricier meal, but what do people mostly complain about? Dirty tables, utensils, or restrooms at restaurants are among the top gripes of people when they are dining out, according to our exclusive national survey, even more so than complaints about food. The numbers below are the percentage of people highly annoyed with a specific gripe from the survey of 1,003 adults by the Consumer Reports National Research Center…

How can BARE International help YOUR restaurant avoid these damaging errors and complaints?

From fast food to gourmet fine dining establishments, BARE customer feedback programs, like our mystery guest visits can identify the key drivers at your establishment that are encouraging customer satisfaction and revisit intent. We will customize the following services to develop innovative solutions for you:

– Mystery Guest Visits

– Restaurant and bar integrity audits

– Phone Calls to Measure Reservation and Menu Knowledge

– Facility Audits to Assess Appearance and Cleanliness

– Guest Satisfaction Surveys: In person, by phone, email or on the web

Actionable program feedback gives management teams critical areas on which to focus to improve your organization’s overall performance. This in turn will allow your organization to provide clear expectations and achievement goals that will drive employee engagement.

To solidify ourselves as established global leaders in the Restaurant Customer Experience Measurement industry, we have performed over 100,000 visits worldwide in over 150 countries and 25 languages. What’s more we have an incredible 99.2% client satisfaction rate.

Don’t risk unhappy customers and bad reviews this Valentine’s Day. Let BARE International support your business by providing a complimentary consultation today.

Winning Attitude vs. Technical Aptitude

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Would you consider your assembled customer service team your most valuable asset? Do you build your team by hiring first for attitude, initiative and problem resolution skills? Do you eliminate candidates when technical aptitude is lacking? Here, BARE International’s Linda Amraen shares her experience on a recent trip to a Cubs game… Read more