The hospitality industry focuses heavily on face-to-face communication. However, the digital revolution has now forever changed almost every aspect of our world — perhaps none more so than customer service. Read more

Since the Wright brothers first flew Kitty Hawk in 1903, airplanes have come a long way. However, despite the many advantages of air travel, customer service is one of the few things airlines are rapidly tarnishing their reputation over. Read more

Health and wellness is a hot topic in hospitality right now. Because wellness innovation in hospitality is seemly just starting out, there’s so much more science, integration, and bold new ideas yet to surface. Read more

Customer expectations have changed. Technology can help businesses in the hospitality industry stay ahead of the competition, save time and money, and increase client satisfaction.  Read more

In the hospitality space, customer experience is everything. And in 2019 the increasing standard of living, high disposable income and a hunger for perfection has given the luxury hotel industry a list of high expectations to be met. Read more

BARE International was born from the need for mystery customer research at the national and global level. Today, we set the industry standard as the largest independent provider of customer experience research, data, and analytics for companies worldwide. Read more

The luxury hotel space is competitive but players are stepping up to the plate to keep up with rapidly evolving consumer demands. Read more

Due to a strong economy, global consumer purchasing power and digital innovation, 2019 has brought the opportunity to engage with your audience using all the latest technological trends. Read more

It’s the most wonderful time of the year in my household. Why?

Baseball fans are gearing up for an exciting new season. Basketball, hockey and soccer fans are cheering their teams on to playoffs and championships. Football fans are counting the days to preseason and fantasy drafts. Whether mainstream or one of many other popular sports, fan loyalty and enthusiasm around the world are stronger than ever.

So why has attendance at stadiums and arenas been declining?

Read more

‘BARE was founded in 1987 by Dale Bare and Michael Bare. At the time, Dale had her own public relations and marketing business and Mike was a regional director for a chain of Mexican restaurants.

Today, the company provides services for 4,500 clients in the following industries: financial, retail, automobile, health and wellness, housing, restaurant, mailing services, transportation, country club, hotel and resort and casino.‘ BARE shares an interview with CEO Dale Bare by Mystery Shopper Magazine.

MSM talks with Dale Bare, CEO and Co-Founder of Bare International:

Read more