As an active member of the International Carwash Association for the past four years, and an exhibitor at The Car Wash Show, we’re proud partners with industry leaders. Add in our passion for CX data and statistics, and you’ll get why we enjoy helping our clients in the car wash industry. Read on to discover the impact of CX on Car Wash Business success, plus four ideas to increase customer loyalty! Read more
St. Patrick’s Day is a widely celebrated holiday that has its roots in Ireland but has become a global event. It’s a day filled with green decorations, parades, traditional Irish food, and of course, plenty of green drinks. While many people associate St. Patrick’s Day with luck, the truth is that creating a great customer experience is not just about luck – it takes intention, effort, and a commitment to delivering outstanding service.
Global market research firm BARE International recently earned its 20th consecutive certification by the Business Enterprise National Council. CEO Dale Bare shares, “We have an amazing tenure of employees, so it makes us very happy to know that we have created a workplace that is appealing to people, and they want to work for BARE.”
The number one goal for businesses is to keep their customers happy. We don’t think any differently, and we’re ready to share the secret ingredient on what makes our client partners – our customers – happy. But what is this secret? Read more
Customer service is an integral part of running a successful restaurant. It doesn’t matter how fabulous your new restaurant looks or how delicious the food is, if the service isn’t good, customers are not likely to return.
As we move further into 2023, customer experience has become more important than ever before. With increased competition and consumer awareness, businesses that prioritize customer experience are more likely to succeed in the long run.
Holiday shopping season is here… but who will getting your business and social feedback? Read more
It’s that crazy time of year when marketers pull out all the stops to capture their share of holiday consumption. In the past, the day after Thanksgiving would launch the season’s retail insanity. In recent years, the holiday shopping season has started increasingly earlier. This year, it seems like “Black Friday” has turned into “Black November.” Read more
A five-hour computer outage cost Delta Airlines $150 million in 2017. Similarly, companies lose an average of $300,000 per hour in revenue, staff productivity, and maintenance costs due to system outages.
Major disruptions can significantly outweigh such expenses. The reason behind this is simple: customers who are unable to pay their bills, participate in a video conference or purchase a plane ticket are eager to switch to a competitor.
We all live in a modern era. People generally prefer to use cloud storage and digital technology in their day to day life. Gathering information on paper forms can be simpler compared to the usability and speed of the mobile audit application.
Also, using paper forms may be too complicated and disorganized. It can take a lot of time to search, which may be very frustrating to employees. To make it more efficient and quick, mobile auditing helps in inspection in an organized manner.