It’s no surprise that effective customer service practices continue to change with advancements in the digital sphere and general consumer interaction. According to the Fyre Festival, some important trends found in 2017 include “keeping your word with customers” and “the importance of putting customers ahead of profits.” Although it seems obvious, it’s shocking how many organizations fail to implement these practices to their consumer base. Forbes found that “a total of $62 billion was lost in 2017 due to poor customer service.” Listed below are some major trends to look out for in 2018 that could change the scope of customer service.
Tag Archive for: Customer Experience
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BARE International, the most trusted name in customer experience research brings this week’s BARE Fact.
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BARE International, the most trusted name in customer experience research brings this week’s BARE Fact.
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BARE International shares an article by Tom Ward for Forbes – 6 Reasons Why You Need To Get Your Side Hustle On. Read more
BARE International, the most trusted name in customer experience research brings this week’s BARE Fact.
BARE International, the most trusted name in customer experience research brings this week’s BARE Fact.