With only 29 shopping days left until Christmas Day, consumers are buying at brick-and-mortar stores, but still do most of their product research online. Moving into 2020, retailers have the opportunity to go a step further and leverage data-driven and digital technologies to elevate the customer experience in more meaningful ways. Read more
In a world where marketers get messages in front of millions of prospects with a simple click, the ability to make those offers feel personalized has become increasingly important. With personalized discounts, businesses can offer their customers more than a one-size-fits-all approach. Read more
For years now, traditional retail stores have been under attack. Consumers love the convenience and selection of shopping online, leaving brick-and-mortar stores to be dubbed a dying breed. But smart brick-and-mortar stores are undergoing a major transformation to keep up with the times. Read more
Welcome to The Customer Experience Nightmare where vampire-like companies drain the life from their beloved customers… Read more
The Results are IN! We surveyed, you voted… From hotel reservation options to ‘Go Green’ initiatives, see who came out on top in BARE International’s Customer Preference Polls: Hospitality. Read more
Great customer service goes beyond fixing an appliance or handing out discounts. It’s about leaving people with a good feeling about your business. But even the most successful of businesses have failed the customer at some point.
Fresh off the back of CX Day, Customer Service Week starts next week! Here’s BARE’s top 5 ways you can celebrate with your employees and consumers. Read more
Are you unhappy at the current performance of your company? Are you experiencing a dip in sales and losing custom to your rivals? It’s time to gear up for a QA & Brand Audit as soon as possible. Read more
CX Day is October 1st!
How are you celebrating Customer Experience Day? Enter our sweepstakes and you could win $100! Read more
Think fast! 70% of your customers say page load speed impacts buying decisions. Read more