Customer service is the essence of the hospitality industry.
Excellent customer service is vitally important in the hospitality industry. It’s the first point of contact, between for example, the hotel guest and the representative of the hotel. It is the first opportunity an establishment gets to impress and create a lasting great impression.
Top-notch customer service is often the difference between choosing you or choosing your competition so how do you ensure you’re always ahead of the game? Do you know what your customers really experience when they walk through the door?
By utilizing BARE International’s Hospitality Services, our mystery Evaluators will help you finally uncover how your facility and staff are truly performing. How? A customized formula of mystery calling and shopping, in-store and online audits, e-mailing, and mystery leads reveals how well your employees were trained and brand standards are executed.
BARE’s Hospitality services supports clients with dedicated program specialists who become brand ambassadors and serve as the main point of contact. Our Hospitality evaluators have strict ethical standards and are trained to methodically assess every area of a property from the reservation call to the valet departure and every point in between.
Undoubtedly, customer service is of vital importance to the hospitality industry. The level of service your customers receive could mean the glory or disaster of your business and so should not be overlooked. It’s time to streamline operations, increase integrity, and improve the quality of customer service with BARE International.
Contact us today to receive a complimentary evaluation of your business.