Take Me Out to the Ball Game: Stadiums Strive to Rekindle the Magic of Being There
BARE International Honored as “2019 Elite Company” from Mystery Shopping Professionals Association
3 Reasons You Should be Monitoring (Listening) to Your Company's Social Media
What's the Secret? Mystery Shopping Explained.
Industry leaders Mike and Dale Bare share their 30-year perspective on customer experience research
How Mystery Shopping REALLY Works
Whether you’re a business owner wanting to evaluate the quality of service in your stores, or you’re looking to get paid to shop – here’s the ins-and-outs of how Mystery Shopping really works.
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Why Ignoring Your Online Reputation Could be Fatal.
As a business, your online reputation is incredibly precious. As more consumers rely on online research, your brand’s reputation can make or break your business.
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How Businesses Could Lose Revenue Without Consistent Reviews.
New research has revealed that companies risk losing sales by failing to provide product/service ratings and customer reviews. So what can you do to uncover this significant untapped revenue potential?
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BARE International, the most trusted name in customer experience research brings you this week’s BARE Fact.
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VOC Video & Highlight Reel: The Authentic Feedback Strategy.
Voice of Customer – or VOC – feedback provides our clients with credible insights from real people to help tell the stories of your customer base. Read more
BARE Shares – How to Get Richer on Your Lunch Break
‘For most of us, a lunch break is an opportunity to grab some food and get away from our desks for a little while.‘ BARE shares an excerpt by John Fitzsimons for Love Money on “How to Get Richers on Your Lunch Break.”
‘But if you’re a bit savvy, you can turn that break from the day job into a spot of extra money making.
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Take Me Out to the Ball Game: Stadiums Strive to Rekindle the Magic of Being There
It’s the most wonderful time of the year in my household. Why?
Baseball fans are gearing up for an exciting new season. Basketball, hockey and soccer fans are cheering their teams on to playoffs and championships. Football fans are counting the days to preseason and fantasy drafts. Whether mainstream or one of many other popular sports, fan loyalty and enthusiasm around the world are stronger than ever.
So why has attendance at stadiums and arenas been declining?
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BARE International Named a “Top CX/UX Research Company” from Quirk’s Media
Quirk’s Media writes, ‘There are many different ways to measure and gauge customer and user experience. Companies that specialize in CX and UX use a range of tools and methodologies – from more traditional methods like surveys to more tech-based techniques like eye-tracking and biometrics – to give insight into how to your users and customers interact with your brand, products and services and provide ways to improve those experiences.’
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BARE Shares – World Consumer Day 2019: Digital Experiences and Why They Matter
‘Experience is more than just what we see, it’s what we feel. In the physical world, touching an object creates stimulation, but when we’re shopping online, we don’t have the opportunity to touch things and create that sensation.‘ BARE shares an article by Liraz Margalit for CMS Wire on “Digital Experiences and Why They Matter.”
‘When we experience something in the physical world, we absorb a wealth of information in front of us to help build a picture and form an impression of what we perceive, taking in the sights, sounds, smells, tastes and textures.
Now, however, as we move into a world that is becoming increasingly digital, more and more of what we experience lies on backlit screens built from ones and zeros.
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BARE Shares – Build A 5-Star Customer Experience With Artificial Intelligence
‘Rapid technological advances have created opportunities for smaller companies to serve customers around the world and effectively compete with larger companies for new customers. These smaller companies are rapidly going global, deploying a variety of technology-enabled solutions such as automated call centers, customer service bots, and digital marketing intelligence.‘ BARE shares an article by Michael Evans for Forbes on “Build A 5-Star Customer Experience With Artificial Intelligence.”
‘But these advances, designed to facilitate customer interaction and service in new ways, can present a danger. Companies that embrace the various forms of new customer-focused technology risk losing a personal connection with their customers and a nuanced understanding of their needs. When it comes to understanding how your company can better serve customers, email surveys are no substitute for real human contact.
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