BARE International Expands Middle East Engagement as GCC Brands Focus on Consistent Customer Experience
The Growth Gap: What Three Years in Spain Reveals About the Future of Customer Experience
More Than an Award: What ShopperFest Reminded Us About Our Industry
BARE International Earns MSPA Americas 2026 Shoppers' Choice Award for the Tenth Consecutive Year
BARE International Celebrates Three Years in Spain and Strengthens Presence Across the Mediterranean Region
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How CX Audits Fix Profit Leaks
Profit loss in most organizations does not start with dramatic failures. It begins with small experience gaps that go unnoticed until they quietly influence customer decisions. The earliest warning signs rarely appear in reports or dashboards, which is why companies often realize the impact only after performance begins to slip. CX audits are designed to catch those hidden issues before they become costly.
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Beyond Service: How Customer Experience Is Redefining the DNA of Hospitality
For decades, hospitality has been synonymous with service: warm greetings, quick assistance and consistency across touchpoints. But today, the industry is undergoing a profound transformation. The modern guest is no longer satisfied with good service alone; they seek connection, meaning, and moments that feel personally crafted. Hospitality is no longer just an exchange of value. It has become an experience economy driven by emotion and human-centered design.
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Where CX Breaks, Revenue Leaks: Why Mystery Shopping Matters More Than Ever
Revenue rarely disappears in a single moment. It slips away slowly, hidden inside everyday interactions that leaders never see. Long before sales drop or complaints rise, the customer experience has already started sending warnings. The challenge is that most companies are not looking in the right places to catch those signals.
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Mystery Shopping: Turning Metrics into Meaning
Customer satisfaction is no longer just a goal, it is a survival factor. The latest ACSI results prove that even top-performing brands cannot afford to become complacent.
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Through the Customer’s Eyes: A New Look at Experience Evaluation
Understanding the customer experience often requires more than data points and written observations. The most meaningful insights live in real moments: how a visitor is greeted, the energy of the space, the subtle cues that influence whether someone engages, explores, or walks away. Traditional reporting can capture the facts, but video captures the truth.
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How Sustainable Thinking Is Quietly Transforming CX
Across industries, sustainability is moving from corporate strategy into everyday customer touchpoints. Emerging innovations are transforming CX from the inside out, creating experiences that feel clearer, more responsible, and more intuitive.
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Marketing & Communication Efficiency: Are You Ensuring the Return on Your Investment?
Many companies allocate significant budgets to attract customers but end up facing challenges at the most critical moment: the actual service and buying experience. This reality is far more common than most would imagine.
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How BARE International Cares for Our Most Important Resource: Our People
At BARE International, our mission has always gone beyond insights and data, it’s about the people behind them. Our success is powered by individuals who bring curiosity, creativity, and commitment to every project.
That’s why we invest deeply in what truly matters: building a culture where our people can perform at their best, feel supported, and grow with purpose.
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Raising a Glass to Change: How Craft Beverage Spaces Are Redefining Social Connection
For decades, the traditional “happy hour” meant one thing: gathering with friends or coworkers at a familiar bar, surrounded by clinking glasses and background noise. But the way people connect over drinks is changing. Increasingly, the modern social scene is unfolding somewhere quieter, more intentional, and far more experiential: at wineries, breweries, cideries, and distilleries.
These spaces have evolved from niche destinations into cultural hubs, places where people go not just to have a drink, but to have an experience. Across the globe, the craft beverage industry is flourishing, fueled by a shared desire for authenticity, storytelling, and community.
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Top Trends in ESG and CX for 2026: Sustainability Meets Experience
ESG (Environmental, Social, and Governance) and CX (Customer Experience) are no longer separate strategies. In 2026, they will intersect to shape how brands earn trust, loyalty, and long-term growth. Customers increasingly expect that their experiences reflect ethical practices, transparent operations, and measurable sustainability.
Below are six key questions that reveal how ESG and CX will evolve together in the coming year.
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