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A Report From the Recovery: Credit Trends to Watch in 2021
‘If you work in or are connected to the credit industry—whether as a lender, a retailer, or even a B-to-B manufacturer that offers financing to encourage sales—it’s a good time to survey the credit landscape.’ BARE shares an article by Susan Doktor and Jason Steele for Money.com on what credit card issuers need to know.
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BARE International Honored as ‘Best Mystery Shopper Jobs and Companies to Work For’
BARE shares an article by Trinity Owen for DollarSprout on mystery shopping.
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Study shows that consumers (still) love a face-to-face purchase
BARE International recently completed a survey that proves face-to-face service is still vital for vehicle or clothing purchases. The surprise results, however, was within the financial sector, which went through a strong digital transformation.
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A Profile of Pet Owners: What Every Pet Insurer Should Know
‘Pet owners are a unique breed. They’re nurturers. They’re passionate.’ BARE shares an article by Susan Doktor, Noel Dávila and Paul Reynolds for Money.com on pet insurance shopping experiences.
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ShopperFest 2021
Meet Global Vice-President Jason Bare and Director of Business Development Michele Jowdy at ShopperFest!
MSPA Americas, the trade association representing the customer experience (CX), measurement, and merchandising industries, has announced the return of its annual independent contractor conference, ShopperFest, to be held June 25 – 27, at the Sheraton North Houston at George Bush Intercontinental Airport.
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Customers Like Click-and-Brick Car Dealerships
‘“People want to come in and spend meaningful time at the dealership,” says Todd Skelton, head of Prime Automotive Group.’ BARE shares an article by Steve Finlay for WardsAuto on car dealership shopping experiences.
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What Does It Mean To Be Customer-Centric In 2021?
‘Many companies aim to be customer-focused but struggle to know what it actually looks like and how to truly make customers the center of their businesses.’ BARE shares an article by Blake Morgan for Forbes on being customer-centric.
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4 Ways Customers Don’t Want To Go Back To Pre-Covid Customer Experience
‘After a year of nearly everything in life being upended, there may be a light at the end of the tunnel. Covid numbers are trending down across much of the United States as vaccinations increase and many places start to re-open. But as Covid potentially nears its end, consumers and companies are faced with a new question: Now what for customer experience?’ BARE shares an article by Blake Morgan for Forbes with post-Covid customer experience.
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The 15 Most Important Customer Service Skills
‘Great customer service is the key to the success of any business. Once you have mastered it, you enjoy better power and control in the competitive market.’ BARE shares an article for News Anyway with key customer service skills.
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How To Create Customer Love In The Digital World
‘Many companies are embracing technology. They are finding ways to serve the customer using digital tools. Self-service tools give customers control over their experience. Investing in this type of technology can be financially beneficial to a company. It seems like a win/win for both the customer and the company, and it can be. It can also be a risk.’ BARE shares an article by Shep Hyken for Forbes on achieving customer love.
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