‘Can you still deliver a great customer experience from six feet away? That’s the challenge for companies in our global pandemic world. Social distancing guidelines have changed how people interact with each other and with brands.’ BARE shares an article by Blake Morgan for Forbes with creative customer experience ideas for social distancing.
https://www.bareinternational.com/wp-content/uploads/2020/05/AdobeStock_349772479-scaled.jpeg17072560Kristenhttps://www.bareinternational.com/wp-content/uploads/2017/03/mystery-shopping.pngKristen2020-05-26 12:53:072020-05-26 12:53:07Creative Customer Experience Ideas for Social Distancing
‘When the General Services Administration launched its Centers of Excellence in 2017, the program included revamping agency contact centers as a major customer experience push. To ensure the program is meeting that goal, the Contact Center CoE recently began conducting undercover assessments.’ BARE shares an article by Aaron Boyd for NextGov that outlines the CoE’s mystery shopper program and advice for other agencies interested in doing the same.
‘Some clients firmly believe that passively collected data are a better way to reveal true, actionable insights about consumers’ behavior… we’ve been cautioning against the sole reliance on passive data, because we continue to prove that direct interaction with a respondent is still valuable in unlocking the why behind their behavior, IF you do it right.’ BARE shares an article by Mary Mathes for Quirk’s on the importance of purposeful data collection.
https://www.bareinternational.com/wp-content/uploads/2020/05/AdobeStock_208775116-scaled.jpeg17072560Kristenhttps://www.bareinternational.com/wp-content/uploads/2017/03/mystery-shopping.pngKristen2020-05-12 13:17:082020-05-14 16:17:46Pitfalls of Relying on Passively Collected Data
‘Following the outbreak of COVID-19, the foodse rvice industry has rapidly refocused its efforts to bolster delivery and pick-up orders. As the customer relationship moves online and at their doorstep, safety measures must be put into place for both delivery teams and consumers.’ BARE shares an article by Christine Schindler for Fast Casual on simple solutions that protect delivery employees and customers.
https://www.bareinternational.com/wp-content/uploads/2020/05/AdobeStock_331337933-scaled.jpeg11202560Kristenhttps://www.bareinternational.com/wp-content/uploads/2017/03/mystery-shopping.pngKristen2020-05-07 17:21:162020-05-07 17:21:16Simple Solutions to Protect Delivery Employees and Customers
https://www.bareinternational.com/wp-content/uploads/2020/05/AdobeStock_185136447-scaled.jpeg17072560Kristenhttps://www.bareinternational.com/wp-content/uploads/2017/03/mystery-shopping.pngKristen2020-05-05 13:55:362020-05-05 13:55:36Supporting Customer Service Teams Through the Coronavirus Crises
‘Consumer electronics like phones or laptops are now essential medical technology, as doctors visits have transitioned from medical offices to your home. Via, of course, video live-streaming. “Vonage drives virtually all of the major telehealth providers throughout the world,” says CEO Alan Masarek recently on the TechFirst podcast. “And we’ve seen literally in the last month a 2,000% increase in video usage in the telehealth vertical.”’ BARE shares an article by John Koetsier for Forbes Consumer Tech on the unprecedented increase in telehealth and online video usage as industries shift into digital adoption amongst COVID-19.
https://www.bareinternational.com/wp-content/uploads/2020/04/AdobeStock_332278723-scaled.jpeg17092560Kristenhttps://www.bareinternational.com/wp-content/uploads/2017/03/mystery-shopping.pngKristen2020-04-30 15:24:192020-04-30 15:24:19Healthcare Digital Adoption: Telemedicine Up 2000%
‘Customer loyalty and optimism is at the top of most companies’ list of things to be concerned about during COVID-19. The way companies react to the current crisis and publicly treat their customers will significantly alter their reputation for years to come.’ BARE shares an article by digital agency Onimod on how to put your customers’ interests first with these simple tips on customer relationship management.
https://www.bareinternational.com/wp-content/uploads/2020/04/AdobeStock_276452851-scaled.jpeg15362560Kristenhttps://www.bareinternational.com/wp-content/uploads/2017/03/mystery-shopping.pngKristen2020-04-27 13:17:182020-04-24 14:06:44BARE Shares: How to Maintain Customer Loyalty and Trust
‘Many marketing experts predict that e-commerce sales will only increase as COVID-19 infections soar, social distancing becomes standard practice, and more people choose—or are required—to stay home. However… 36% of sellers predict their sales will actually decline.’ Read on as BARE shares an article by Michael Ugino from Business 2 Community on the Impact of Coronavirus on E-Commerce and ‘what sellers can expect during this turbulent time, as well as tips from e-commerce experts on how to protect your online business and make the most of this opportunity by connecting with your customers.Read more
https://www.bareinternational.com/wp-content/uploads/2020/04/AdobeStock_332082535-scaled.jpeg16352560Kristenhttps://www.bareinternational.com/wp-content/uploads/2017/03/mystery-shopping.pngKristen2020-04-22 14:46:322020-04-24 14:22:05Coronavirus Impact on E-Commerce: Is Your Store Safe?
We all have days where we lack motivation, and you’re not alone. It happens. Even the most positive and productive people have days like this. Rita, a BARE Data Quality Specialist, shares her ‘survival strategies’ for productive remote working, an enjoyable home office and how to get, and stay, motivated during the lockdown.
https://www.bareinternational.com/wp-content/uploads/2020/04/WorkFromHomeOnlineShop-scaled.jpg12732560Kristenhttps://www.bareinternational.com/wp-content/uploads/2017/03/mystery-shopping.pngKristen2020-04-20 14:35:012020-04-24 14:08:07Survival Strategies for the Home Office
Creative Customer Experience Ideas for Social Distancing
‘Can you still deliver a great customer experience from six feet away? That’s the challenge for companies in our global pandemic world. Social distancing guidelines have changed how people interact with each other and with brands.’ BARE shares an article by Blake Morgan for Forbes with creative customer experience ideas for social distancing.
Read more
BARE Shares: GSA Suggests Using ‘Secret Shoppers’ to Evaluate Call Centers
‘When the General Services Administration launched its Centers of Excellence in 2017, the program included revamping agency contact centers as a major customer experience push. To ensure the program is meeting that goal, the Contact Center CoE recently began conducting undercover assessments.’ BARE shares an article by Aaron Boyd for NextGov that outlines the CoE’s mystery shopper program and advice for other agencies interested in doing the same.
Read more
Pitfalls of Relying on Passively Collected Data
‘Some clients firmly believe that passively collected data are a better way to reveal true, actionable insights about consumers’ behavior… we’ve been cautioning against the sole reliance on passive data, because we continue to prove that direct interaction with a respondent is still valuable in unlocking the why behind their behavior, IF you do it right.’ BARE shares an article by Mary Mathes for Quirk’s on the importance of purposeful data collection.
Read more
Simple Solutions to Protect Delivery Employees and Customers
‘Following the outbreak of COVID-19, the foodse rvice industry has rapidly refocused its efforts to bolster delivery and pick-up orders. As the customer relationship moves online and at their doorstep, safety measures must be put into place for both delivery teams and consumers.’ BARE shares an article by Christine Schindler for Fast Casual on simple solutions that protect delivery employees and customers.
Read more
Supporting Customer Service Teams Through the Coronavirus Crises
‘Most managers are struggling to navigate the impact Covid-19 is having on their organizations, but how the pandemic is affecting different parts of the enterprise varies dramatically from one department to the next.‘ BARE shares an article by Matthew Dixon, Ted McKenna, and Gerardo de la O for Harvard Business Review on how to support your customer service team, and subsequently your customers, through the coronavirus crises.
Read more
Healthcare Digital Adoption: Telemedicine Up 2000%
‘Consumer electronics like phones or laptops are now essential medical technology, as doctors visits have transitioned from medical offices to your home. Via, of course, video live-streaming. “Vonage drives virtually all of the major telehealth providers throughout the world,” says CEO Alan Masarek recently on the TechFirst podcast. “And we’ve seen literally in the last month a 2,000% increase in video usage in the telehealth vertical.”’ BARE shares an article by John Koetsier for Forbes Consumer Tech on the unprecedented increase in telehealth and online video usage as industries shift into digital adoption amongst COVID-19.
Read more
BARE Shares: How to Maintain Customer Loyalty and Trust
‘Customer loyalty and optimism is at the top of most companies’ list of things to be concerned about during COVID-19. The way companies react to the current crisis and publicly treat their customers will significantly alter their reputation for years to come.’ BARE shares an article by digital agency Onimod on how to put your customers’ interests first with these simple tips on customer relationship management.
Read more
Coronavirus Impact on E-Commerce: Is Your Store Safe?
‘Many marketing experts predict that e-commerce sales will only increase as COVID-19 infections soar, social distancing becomes standard practice, and more people choose—or are required—to stay home. However… 36% of sellers predict their sales will actually decline.’ Read on as BARE shares an article by Michael Ugino from Business 2 Community on the Impact of Coronavirus on E-Commerce and ‘what sellers can expect during this turbulent time, as well as tips from e-commerce experts on how to protect your online business and make the most of this opportunity by connecting with your customers. Read more
Survival Strategies for the Home Office
We all have days where we lack motivation, and you’re not alone. It happens. Even the most positive and productive people have days like this. Rita, a BARE Data Quality Specialist, shares her ‘survival strategies’ for productive remote working, an enjoyable home office and how to get, and stay, motivated during the lockdown.
Read more
BARE Shares: Financial Relief & Hiring Opportunities
We understand. As we work together, we understand how difficult opportunities may be now. We are keeping up to date with ways to help provide some relief and security during these uncertain times. Read on as BARE shares relief resources and opportunities compiled from the U.S. Department of Labor, Business Insider on Credit Card Financial Assistance, ABC News, and the Government of Canada. Read more