BARE International Honored as Elite Experience Research Company for Seventh Consecutive Year
CX-Factor, Part III: Using Insights to Compete with Best in Class Brands and Creating Memorable Experiences
What does getting back to travel feel like?
Is Social Media The Best Medium To Increase Your Brand Value During (and After) COVID-19?
Why Customer Experience And Social Distancing Doesn’t Need To Be A Trade Off
‘How hospitality can ensure social distancing down to the very last step: the payment.’ BARE shares an article by Nick Corrigan for ITProPortal with new technology uses to provide great customer experience in the hospitality industry.
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Christmas In October? Retailers Say ‘Yes’
‘Amazon’s Prime Day 2020 might have kicked up an early holiday digital shopping frenzy on the site earlier this month, but as it turns out, other retailers hoped to benefit directly and indirectly from the commotion too.’ BARE shares an article by Grace L. Williams for Forbes with early retail holiday shopping.
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4 Steps To Bringing Customer Experience Back Into Industrial B2B Sales
‘Although customer experience has been coined as a key facet of a company’s brand perception, and in turn, the quality of its products, the term is not one we see often in industry.’ BARE shares an article by Lindsay Gilder for Thomas with customer experience tips for industrial businesses.
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6 Industries Taking Lead On Customer Experience During COVID-19
‘Leaders across the landscape understand that if they want to start posting pre-pandemic numbers, they need to streamline the customer experience as much as possible.’ BARE shares an article by Chalmers Brown for CustomerThink on key industries during the pandemic.
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Customers Are Calling The Shots
‘Years ago, I sat in on a sales presentation. The salesperson shared three options a client might expect when doing business with his company. The options were high quality, quick service and low price. He told the customer, “You get to choose two of the three.”‘ BARE shares an article by Shep Hyken for Forbes on consumer demand trends.
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Three Steps To Creating Incredible Virtual Customer Experiences
‘Covid has accelerated plenty of business trends, but personalization is one that’s often overlooked.’ BARE shares an article by Shama Hyder for Forbes on virtual personalized services.
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CX Week: Solving Employee Experience Problems with Customer Experience Skills
‘Disengaged employees cost US organizations an estimated $450 to $550 billion a year, according to Gallup’s State of the American Workplace Survey. Many organizations try to improve employee engagement by throwing money at the problem — offering free food, free beer and other perks to improve employee satisfaction scores. But employee engagement is not about pool tables at the office or ice cream breaks in the afternoon — and it’s not just an HR issue.’ Here, BARE shares an article by Melissa Henley for CMS Wire on how to solve employee experience problems with customer experience skills.
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CX Week: The ROI of Improving The Customer Experience
According to a Walker study, customer experience will overtake price and product as the key brand differentiator by the end of 2020. This year purchasers are empowered like never before: customers demand relevant personalized experiences, and companies must be accurate, dependable, and provide the service they guaranteed. Before approving any investment, organizations want to see a clear forecast of the return on investment for a solid CX program. It is important to choose the business metrics that are best suited to a particular industry and business.
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CX Week: Need-to-Know Numbers & Customer Expectations
‘The global pandemic that the world is dealing with right now has further shone a spotlight on CX, particularly on the importance of a quality digital experience. It should come as no surprise that in CX Networks’ survey, digital transformation and digital customer experience ranked high in responses from CX practitioners, solution providers and industry commenters when asked about top trends.’ Here, BARE shares the latest need-to-know stats on consumer behaviors and customer expectations.
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To Deliver Better Customer Experience Brands Need To Develop An Empathetic Musculature
‘Over the last few months, there has been much talk about how an organization’s ability to deliver great service and experience to their customers is dependent on their ability to be empathetic towards their customers.’ BARE shares an article by Adrian Swinscoe for Forbes on empathy between brands and their customers.
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