No Luck in Customer Service

Happy St. Patrick’s Day from everyone at BARE International, we hope you’re having plenty O’fun! Did you know the term “luck of the Irish” came from the gold and silver rush years in the second half of the 19th century, where a number of the most famous and successful miners were of Irish and Irish American birth?

As much as good luck is welcomed all year round,, it shouldn’t be relied on when it comes to customer service!  A 2015 Wakefield Research survey revealed that the stakes are high when it comes to providing quality service… Eighty-seven percent of the 1,000 Americans surveyed reported that customer service has a significant impact on their decision to business with a company. Two-thirds said they had ended a business relationship based on a bad service experience, with more than one-third having done so more than once.

Providing good service is one of the most important things that can set your business apart from the others of its kind. But how do you know if your customers are being treated with the attentiveness they deserve?

With proven success within all industry categories and infrastructure across the globe serving 4,500 clients, BARE International is uniquely qualified to design, implement, and analyze customer behavior research. Through a customized formula of mystery calling and shopping, in-store and online audits, e-mailing, and mystery leads we reveal how well your employees were trained and brand standards are executed.

Contact us today to find out more and claim a complimentary evaluation of your business.

BARE Shares – Beware of the Mystery Shopper Scam

We at BARE International strive to provide the highest quality service to our evaluators and to our clients.  Choosing to become a BARE evaluator, you choose to become a valuable part of the foundation upon which the game-changing insight we deliver to our clients is built. Read more

BARE Shares – 7 Steps for Better Social Customer Service in 2017

BARE International shares an article by Kristin Chevis for AdWeek on 7 Steps for Better Social Customer Service in 2017. Read more

BARE Fact – Tweeting Customer Service

BARE International, the most trusted name in customer experience research brings this week’s BARE Fact. Read more

BARE Focus – Hospitality Industry

Do you want to bring your company’s customer service up to a truly five-star level? Read more

BARE Shares – AI-Powered Customer Service Needs The Human Touch

Bare International shares an article from Huffington Post, AI-Powered Customer Service Needs The Human Touch. Read more

BARE Fact – Millennial’s Go-To

BARE International, the most trusted name in customer experience research brings this week’s BARE Fact. Read more

Happy National Employee Appreciation Day

Employees are one of a company’s greatest assets.  Recognition and appreciation is known as one of the key motivational factors in the workplace. Read more

BARE Is 30 – 30 Ways to Show Your Customers They're Always Right

BARE celebrates its 30th Anniversary this year and shares an article from Entrepreneur – 30 Ways to Show Your Customers They’re Always Right. Read more

BARE Focus: FMCG Grocery, Pharmacy, & Fast Moving Consumer Goods (FMCG)

Fast moving consumer goods (FMCG) manufacturing is very much as the name suggests: high quality products that fly off the production lines as fast as they fly off supermarket shelves.
As consumer lifestyles change rapidly in a volatile economy, Grocery, Pharmacy and FMCG businesses must assess and adjust quickly. Read more