BARE Focus – Customer Satisfaction

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Think your business is leaving your customers satisfied? Does your customer service accurately represent your brand? Are your interactions consistent across platforms and stages? Read more

BARE Fact – Knowledge is Key

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BARE International, the most trusted name in customer experience research brings this week’s BARE Fact. Read more

4 Steps to Ensure Employee Accountability

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“How do I avoid a lawsuit after I terminate an employee?” Read more

ShopperFest 2017 is Nearly Here!

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Only 15 days to go! Join us for one-of-a-kind education that only MSPA Americas can provide. Read more

BARE Shares – How to Engage Employees in Your Customer Experience Strategy

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BARE International shares an article by Annette Franz for Business2Community –How to Engage Employees in Your Customer Experience Strategy… Read more

BARE Industry Focus – Insurance Services

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Insurance companies are under a tremendous amount of pressure to attract, reassure and retain members. According to a Accenture survey, 91% of insurers “believe that future growth depends on providing a special customer experience.” So it would appear that the industry has realized the current system is flawed and is actively interested in bridging the gap between average and exceptional. Read more

BARE Fact – Analytics & Productivity

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BARE International, the most trusted name in customer experience research brings this week’s BARE Fact. Read more

Above Ordinary Measurement

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At many firms, customer service departments have become complaint departments, or a place to return purchases. Companies themselves seem aware of this problem, as they have spent years carefully measuring customer satisfaction and managing individual customer experiences. Read more

BARE Shares – In Customer Service, You’re Never Fully Dressed Without A Smile

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BARE International shares an article by Micah Solomon for Forbes – In Customer Service, You’re Never Fully Dressed Without A Smile. Read more

Chicago… You’re Invited THIS Sunday!

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Hello Chicago Evaluators!

BARE International would love you to join us for a conversation about Mystery Shopping with BARE!  We’d like to hear from you what is working and where we can improve.  Read more