CX Intelligence.

Turn Customer Experience Data Into Decisions.

We don’t just connect your data — we help you make sense of it. Our consultants explain what’s driving your scores, tell you where to act, and keep the intelligence accurate and current. From mystery shopping, audits, and Voice of Customer surveys to a single, trusted view of experience across every location and channel.

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SCHEDULE A CONSULTATION FOR YOUR BUSINESS

You can and should, see your business through your customers’ eyes. BARE’s customer experience research can provide you with critical data to make meaningful business decisions.

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*Restrictions and Limitations apply.

500,000+
EVALUATIONS / YEAR

185+
COUNTRIES

1,000,000+
EVALUATOR NETWORK

40+ yrs
CX EXPERTISE

From Data to Decision

More Than Dashboards. A Partner in Every Decision.

Most providers hand you a dashboard and walk away. BARE’s CX Intelligence is different: we act as an extension of your team, bringing your customer experience data together, applying proven CX analytics, and delivering a clear, prioritized view of what to do next. Whether you have a full internal BI team that just needs clean, well-organized data, or you need end-to-end reporting, interpretation, and recommendations, we meet you where you are.

TYPICAL VENDOR

The Dashboard Hand-Off

You get a portal, a set of charts, filters, and mobile access — then you’re left to figure out what it all means and what to do next on your own.

THE BARE WAY

A Decision Partnership

We interpret the results, explain the drivers behind your scores, prioritize the moves that matter, and stay accountable for turning insight into measurable action.

What We Deliver

Five Capabilities. One Trusted View.

A structured service architecture — not a loose list of reporting features.

01 · Data Integration & Organization
Create one trusted view of CX performance.

We bring your mystery shopping, audit, Voice of Customer, and operational data together into a single, well-organized view — with clear, agreed metric definitions and data-quality checks. Role-based access comes as standard.
02 · Key Driver Analysis
Know what actually moves your scores.

We separate operational drivers from experiential drivers and rank them by importance and current performance, so you invest in the few levers that most improve loyalty and satisfaction — not the noise.
03 · Text, Sentiment & Emotion Analytics
Understand the “why” behind every score.

We turn open-ended feedback and verbatims into consistent themes and emotion signals — segmented by location, touchpoint, and audience — to explain what customers are really telling you.
04 · Customer Journey & Touchpoint Intelligence
Pinpoint the moments that matter.

We map the end-to-end journey, detect friction points and emotional highs and lows, and link touchpoint performance to your operational standards — so you fix what customers actually feel.
05 · Bespoke Dashboards & Executive Briefs
The right view for every role.

Executives, operations leaders, and partners each get a clear, role-appropriate view — plus periodic executive briefs where our analysts translate the numbers into specific decisions and recommended actions.

How It Works

A Continuous Partnership, not a One-Off Report.

PHASE 01

Unify

Bring your CX data together into one clear, well-organized view everyone can trust.

PHASE 02

Explain

Diagnose the drivers, themes, emotions, and root causes behind your scores.

PHASE 03

Prioritize

Translate insight into a clear, ranked set of focus areas and recommended actions.

PHASE 04

Sustain

Operate and maintain your intelligence so it stays accurate, current, and secure — fully managed.

Because it’s fully managed, your intelligence never goes stale. We monitor data refreshes, manage who sees what, and keep improving the views as your business evolves — so what you see is always accurate, current, and secure.

Why BARE

A Consulting Partner, Not Just a Reporting Vendor.

Anyone can build a chart. What sets BARE apart is how we work alongside you to turn customer experience data into decisions and measurable action.

A consultative partnership, not a data hand-off — we work as an extension of your team, translating results into clear recommendations and staying accountable for action.
Relentless focus on the “so what” and “now what” — we surface the specific, prioritized moves that improve experience and business results.
Method and interpretation, not just metrics — key driver, journey, and text/emotion analysis explain why your scores move.
Global research capability at scale — 500,000+ evaluations a year across 185+ countries via a 1,000,000+ evaluator network.
Fully managed and well-governed — we keep your intelligence accurate, current, and secure, with role-based access as standard.
40+ years of CX expertise — MSPA Elite status for 12 consecutive years and average client relationships exceeding 10 years.

GLOBAL REACH

185+
countries served

500K+ EVALUATIONS/YR
1M+ EVALUATORS
12 yrs MSPA ELITE

Service Tiers

Choose the Right Level of Partnership.

Foundation

Get to one trusted view of the truth.

Data integration & organization, clear dashboards, scheduled reporting, and role-based access — fully managed and kept current.

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Insight

Understand what’s driving performance.

Everything in Foundation, plus key driver analysis, text & sentiment analytics, and cadenced briefs where our analysts interpret the results for you.

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Intelligence

Partner on continuous, decision-ready insight.

Everything in Insight, plus journey & touchpoint intelligence, predictive modeling, and hands-on strategic advisory to prioritize and drive action.

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Ready to move from data to decisions?

Let’s turn your customer experience data into a clear, prioritized plan your whole organization can act on.

Book a CX Intelligence Consultation

FAQ

Common Questions

What is CX Intelligence?

CX Intelligence is BARE’s managed service that brings your customer experience data — from mystery shopping, audits, and Voice of Customer surveys — together into decision-ready insight, using key driver analysis, journey and touchpoint intelligence, and text and emotion analytics, with a consultative team that helps you act on it.

How is BARE’s CX Intelligence different from traditional business intelligence?

Traditional business intelligence focuses on building and maintaining reports. BARE’s CX Intelligence adds the consulting layer on top — our analysts diagnose what’s driving your scores, recommend where to act, and, because it’s fully managed, keep the intelligence accurate and current so it never goes stale.