As we’ve previously shared in a BARE Fact“70% of buying experiences are based on how the customer feels they are being treated.”  (McKinsey). But do you really know how the customer rates their experience? Will they be one of the happy customers that tell nine people about their experience, or the unhappy customer that tells 16 (nearly two times more) people about their poor experience?
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By 2020, 85% of all customer interactions will be handled without a human agent. Why? Resolving customer service issues before they arise could significantly lower customer abandonment rate. AI, chatbots and automated, self-service technologies free up call center employees from routine tier-1 support requests so they can focus on more complex tasks. Here, BARE International shares an article by Holger Reisinger for Business2CommunityRobots in Customer Service? No Way!

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Are you keeping up with the trends and offering your customers have come to expect?

2017 saw a huge shift in the customer service world. The power now lies more or less entirely with the customer… they know what to expect, they know what they want and they won’t settle for anything less. And why should they? Here BARE International shares and article by Shep Hyken for Forbes on ‘Ten Customer Service And CX Predictions For 2018‘.

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BARE International shares an article by Mona Bushnell for Business.comHow Technology Is Changing the Mystery Shopper World for SMBs.

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More than 130 million people discussed Black Friday, Small Business Saturday and Cyber Monday throughout the holiday weekend.

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The majority of Americans went shopping between Thanksgiving and Cyber Monday, according to a survey by the National Retail Federation.

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The real estate broker and sale agent work force is predicted to grow 11 percent through 2022, according to the Bureau of Labor Statistics. Despite the projected job growth, Realtor.org reports 70 percent of agents quit before they get past the rookie stage.

Here, BARE International shares an article by Haris Saeed for Customer Think – Why Improved Customer Service Is Vital for Real Estate Industry Growth? Read more

BARE International shares an article by Tom Ward for Forbes – 6 Reasons Why You Need To Get Your Side Hustle On. Read more

BARE International shares an article by Julia Russell for SmartBrief How millennials, service and engagement are trending on social in food and beverage. Read more

BARE International shares an article by Daniel Hong for Forbes – How AI Will Disrupt Your Customer Service and Sales Strategy in 2018.

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