Want to learn more about your customers’ needs and preferences? A customer survey can reveal countless ways to improve your business. But too often, businesses miss out on insights because they’re sending inadequate surveys. Read more
Great customer service goes beyond fixing an appliance or handing out discounts. It’s about leaving people with a good feeling about your business. But even the most successful of businesses have failed the customer at some point.
Did you know that May 1 is Loyalty Day — the same day much of the rest of the world celebrates as May Day? Since studies have shown that it costs 6 to 7 times more to acquire a new customer than keep an old one, outpacing your competition depends upon having a loyal tribe of happy customers.
Customer service is an integral part of running a successful restaurant. It doesn’t matter how fabulous your new restaurant looks or how delicious the food is, if the service isn’t good, customers are not likely to return.
Increased customer satisfaction means increased revenue, so it is vital for the success of your business to know precisely how your customers are being treated and how they feel about your brand. Customer Satisfaction Surveys give you the feedback you need to keep customers happy and turn them into advocates.
Are you keeping up with the trends and offering your customers have come to expect?
2017 saw a huge shift in the customer service world. The power now lies more or less entirely with the customer… they know what to expect, they know what they want and they won’t settle for anything less. And why should they? Here BARE International shares and article by Shep Hyken for Forbes on ‘Ten Customer Service And CX Predictions For 2018‘.
It’s no surprise that effective customer service practices continue to change with advancements in the digital sphere and general consumer interaction. According to the Fyre Festival, some important trends found in 2017 include “keeping your word with customers” and “the importance of putting customers ahead of profits.” Although it seems obvious, it’s shocking how many organizations fail to implement these practices to their consumer base. Forbes found that “a total of $62 billion was lost in 2017 due to poor customer service.” Listed below are some major trends to look out for in 2018 that could change the scope of customer service.
BARE International shares an article from Better Business Bureau – Is Your Company Losing Trust? New Research Shows Consumer Expectations Are Up, Customer Service is Down, Millennials Rule, and Price Still Matter.
BARE International shares an article by Amanda Forshew for Customer Think – To really improve your customer experience, fix what matters. Read more
Covert or Announced Audits. Read more