Posts

Did you know that May 1 is Loyalty Day — the same day much of the rest of the world celebrates as May Day? Since studies have shown that it costs 6 to 7 times more to acquire a new customer than keep an old one, outpacing your competition depends upon having a loyal tribe of happy customers.

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Customer service is an integral part of running a successful restaurant. It doesn’t matter how fabulous your new restaurant looks or how delicious the food is, if the service isn’t good, customers are not likely to return.

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Increased customer satisfaction means increased revenue, so it is vital for the success of your business to know precisely how your customers are being treated and how they feel about your brand. Customer Satisfaction Surveys give you the feedback you need to keep customers happy and turn them into advocates.

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Are you keeping up with the trends and offering your customers have come to expect?

2017 saw a huge shift in the customer service world. The power now lies more or less entirely with the customer… they know what to expect, they know what they want and they won’t settle for anything less. And why should they? Here BARE International shares and article by Shep Hyken for Forbes on ‘Ten Customer Service And CX Predictions For 2018‘.

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Customer Service Trends To Watch Out For In 2018

It’s no surprise that effective customer service practices continue to change with advancements in the digital sphere and general consumer interaction. According to the Fyre Festival, some important trends found in 2017 include “keeping your word with customers” and “the importance of putting customers ahead of profits.” Although it seems obvious, it’s shocking how many organizations fail to implement these practices to their consumer base. Forbes found that “a total of $62 billion was lost in 2017 due to poor customer service.” Listed below are some major trends to look out for in 2018 that could change the scope of customer service.

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BARE International shares an article from Better Business BureauIs Your Company Losing Trust? New Research Shows Consumer Expectations Are Up, Customer Service is Down, Millennials Rule, and Price Still Matter.

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secret shopping company

BARE International shares an article by Amanda Forshew for Customer ThinkTo really improve your customer experience, fix what matters. Read more

Covert or Announced Audits. Read more

company partnership

There are many ways to gather information on your customer’s experience, but face-to-face interviews give an immediate and accurate opinion of how they truly feel about your company. Read more