Increased customer satisfaction means increased revenue, so it is vital for the success of your business to know precisely how your customers are being treated and how they feel about your brand. Customer Satisfaction Surveys give you the feedback you need to keep customers happy and turn them into advocates.
BARE International’s Customer Satisfaction (CSAT) Surveys provide you instant results, unlimited feedback, and allow for customer incentives in exchange for completing surveys. These surveys give you the insights you need to make better decisions. In fact, businesses who measure customer satisfaction are 33% more likely to describe themselves as successful than those who don’t. (Source: Survey Monkey)
Studies show it costs five times as much to gain a new customer than it does to keep an existing one. If your clients aren’t happy with your customer service, they’ll go elsewhere. Worse, they may tell their friends and family about their negative experience, costing you further business. Using BARE’s 30+ year’s experience in customer experience research, you’ll find out exactly how to keep your customers loyal. Our CSAT surveys are cost-effective and user friendly. Surveys can be conducted via mobile or computer, with QR codes or kiosk links.
Methods of measuring and tracking customer satisfaction rely on asking your customer. Contact BARE International today to find out more on our tailored Customer Satisfaction Surveys.
Related Client Case Study:
National Restaurant Customer Survey Case Study
A national restaurant company with multiple brands was receiving mixed information from their direct customer satisfaction surveys. BARE designed a new program that allowed the client to focus on what their customers expect.