Measuring Customer Experience in Healthcare.
It may be hard for some people to think of patients as customers, but they definitely are. Providing great customer service at your medical practice boosts revenue and patient satisfaction. How do you make sure each of your employees is capable of making a good first impression? Do you really know how satisfied every patient is with the care they received?
Healthcare is an industry that affects everyone, but one that has historically had a reputation for less-than-positive customer experiences. However, customer experience is now becoming a focus of many healthcare companies and clinics. BARE International’s Health & Wellness services aren’t just for fitness and spa businesses, we create bespoke services that uniquely cover hospitals, clinics, HMPs, labs, and physicians’ offices.
We understand how ensuring a high standard of care is absolutely essential for any healthcare facility. Our customized Hospital & Healthcare services include mystery guest visits to assess staff interaction, maintenance levels, cleanliness and overall service levels of your employees. Our Compliance & Regulatory Audits and Announced Audits check employee knowledge of product, program and membership information while ensuring that employees are meeting the requirements in their customer interactions.
Our dedicated healthcare team look one step deeper into your business with inspections of patient rooms and examination areas, patient satisfaction surveys and even back of the House Food Service inspections. By using a discreet, non-invasive check-up program, BARE can assess and provide data to help improve quality standards and maintain responsible patient care. Programs tailored to an organization’s unique needs reveal actionable insight into increasing patient retention, improving new patient experience, and protecting against liability issues.
When patients feel they have been treated like a priority, satisfaction increases. If you combine great service outside the exam room with education and explanation of clinical decisions in the exam room, you are well on your way to satisfied patients.
Contact us to find out more on BARE International’s customized Hospital and Healthcare services today.