Customer service is an integral part of running a successful restaurant. It doesn’t matter how fabulous your new restaurant looks or how delicious the food is, if the service isn’t good, customers are not likely to return.
Valentine’s Day is reportedly the second-busiest day for restaurants in America, (behind Mother’s Day), as a restaurant owner, it is imperative that you tackle customer service from many different aspects.
How do you deliver excellent customer service at your restaurant?
For a restaurant experience to be great, both the product and the service must score. A failure in either department often leads to a substandard experience. The server is incredible but the food is dry and stale. Bad experience. The food is amazing but the server simply cant be bothered to refill your drink for the entire meal. Bad experience.
Too many restaurants fail on at least one level consistently. From restaurant cleanliness to brand management, running a restaurant necessitates a holistic experience that hits the customers on more than one level. That’s where BARE International comes in.
From fast food to gourmet fine dining establishments, BARE customer feedback programs, like our mystery guest visits can identify the key drivers at your establishment that are encouraging customer satisfaction and revisit intent. A customized formula of mystery calling and shopping, in-store and online audits, e-mailing, and mystery leads reveals how well your employees were trained and brand standards are executed.
Final Course (Of Action)
Restaurant customer service has many layers, and it is easy for leaders to get sidetracked by the operational details and to forget the fundamental service focus that is necessary for long term success. By leveraging BARE’s deep understanding of the restaurant industry this Valentine’s month, you can finally streamline operations, increase integrity, and improve the quality of customer service.
Let BARE International help your establishment leave a good taste in customer’s mouths, contact us to start the conversation today.
Case Study Restaurant Customer Surveys.
By partnering with BARE, this national restaurant company was able to gather valuable information regarding exactly what its customers found important, and then channeled that feedback into the quantitative measurement of service and brand standards.
Download the case study here.