Tag Archive for: Secret Shopping

Trick or Treat?! Check out BARE International’s Spooky Customer Experience Stats That Will Haunt You! (Infographic)

Welcome to The Customer Experience Nightmare where vampire-like companies drain the life from their beloved customers… Read more

Closing the Gap Between Customer Expectation and Experience.

As a business owner, it’s critical to understand how expectations are evolving and how to adapt business strategies to effectively close this gap. Read more

BARE International: More Than Just Mystery Shopping

Are your customers happy? Mystery Shopping is a well-known method of customer research in effectively evaluating your customers’ experiences; pioneered by BARE International for over 30 years. When it comes to revealing the true nature of your business, sometimes you need more than just mystery shopping alone. Read more

Customers’ Three Demands for Better Customer Experience Revealed

Customer experience today is changing radically: The recent NewUser report found that 85% of companies need to improve their customer experience, so how can you keep up to date with CX competition? Read more

How Mystery Shopping REALLY Works

Whether you’re a business owner wanting to evaluate the quality of service in your stores, or you’re looking to get paid to shop – here’s the ins-and-outs of how Mystery Shopping really works.

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