Tag Archive for: Mystery Shopping

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Entertain Me: AI’s Role in the Hospitality Industry’s Evolution

Once upon a time, the hospitality industry primarily focused on providing a place to sleep and a meal to start the day. Today, hotels have evolved into dynamic environments where the distinction between hospitality and entertainment is increasingly blurred.

Travelers are looking for authentic guest experiences that engage their senses and inspire creativity. This demand has grown significantly, especially with the rise of artificial intelligence. In this article, Linda Amraen, the Global Director of Hospitality, discusses the AI-augmented changes happening in the hospitality industry.

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Black Friday Insights: What Our Polls Reveal About Changing Consumer Behavior

Black Friday is almost here, and shoppers are gearing up for one of the biggest retail days of the year! To understand how shopping habits are evolving, BARE International conducted a series of polls exploring what consumers want from their Black Friday experience this year. Here’s what we discovered:

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Top 5 Benefits of Staying Connected with BARE International

At BARE International, we value our vibrant community of evaluators. Whether you’re a seasoned professional or just starting out, staying connected helps you get the most out of your experience. 

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Beyond Four Walls: Navigating the ‘Home Gym’ Boom with Next-Level Customer Experience

As fitness enthusiasts redefine their workout spaces and embark on the journey of the “home gym” experience, the fitness industry finds itself venturing beyond the conventional four walls of a gym. The allure of personalized workouts, virtual classes, and fitness technology has reshaped how individuals approach their fitness routines.

In this dynamic landscape, fitness center and gym managers are presented with a unique challenge – how to adapt their customer experience strategies to meet the evolving needs of their members.

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Black Friday Trends 2023: What the Numbers Reveal

The holiday season is in full swing, and our recent Black Friday Flash Survey delved into the shopping habits of 1057 respondents. The results are in, shedding light on intriguing consumer behaviors that paint a vivid picture of this weekend’s shopping frenzy.

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Unlock the Holiday Magic: Boosting Your Retail CX with Mystery Shopping

Ah, the holiday season – a time when retail stores transform into bustling wonderlands adorned with twinkling lights and filled with eager shoppers searching for the perfect gifts. It’s a magical time, but for retail customer experience managers, it can also be a daunting challenge.  

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7 Secrets to Elevating the Guest Experience

In an era where the hospitality landscape is evolving rapidly, guest experience has emerged as a defining factor for hotels’ success. Exceptional guest experiences are a blend of thoughtful strategies, operational excellence, and genuine care.

Here are the top 7 key insights and industry best practices that can help you elevate the guest experience in your hotel and perhaps inspire new avenues of excellence. 
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Squeaky Clean CX: The Impact of Measuring Customer Experience in the Car Wash Industry

As an active member of the International Carwash Association for the past four years, and an exhibitor at The Car Wash Show, we’re proud partners with industry leaders. Add in our passion for CX data and statistics, and you’ll get why we enjoy helping our clients in the car wash industry. Read on to discover the impact of CX on Car Wash Business success, plus four ideas to increase customer loyalty! Read more

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What is the Secret Ingredient to Happy Customers?

The number one goal for businesses is to keep their customers happy. We don’t think any differently, and we’re ready to share the secret ingredient on what makes our client partners – our customers – happy. But what is this secret? Read more

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Connecting with Your Target Markets During the Year’s Busiest Shopping Season

It’s that crazy time of year when marketers pull out all the stops to capture their share of holiday consumption. In the past, the day after Thanksgiving would launch the season’s retail insanity. In recent years, the holiday shopping season has started increasingly earlier. This year, it seems like “Black Friday” has turned into “Black November.” Read more