Tag Archive for: Mystery Shopping

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CX is Team Sport: A Day in the Life Series, part I – Client Services Department

For CX Day 2021, we are celebrating the impact customer experience professionals make while working as a team. We interviewed several of our BARE colleagues from all the departments that make up the BARE International Team. Peek into ‘a day in the life of…’ several departments, who work together to provide customer experience data and reports to our client partners across the globe.

Today’s series highlights members from our Client Services team here at BARE International! The key role of our Client Services team is to act as the bridge between program development and in-field implementation. Read on to see what a typical day looks like!

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BEWARE: EMAIL SCAMS

Beware! Scams are circulating around and pretending to be BARE, including fraudulent prepayment checks, letters via mail, and email scams. All evaluators for BARE International must be registered and would never receive prepayment for services. Payments are via Tipalti; Cashier Checks appearing to come from BARE are a sign of a scam. All legitimate BARE International emails end with @bareinternational.com. Thank you for alerting us to any possible scam so we can take action immediately!

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BARE International Honored as ‘Best Mystery Shopper Jobs and Companies to Work For’

BARE shares an article by Trinity Owen for DollarSprout on mystery shopping.

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Ways to Improve UX with Mystery Shopping

If you’ve ever worked in the service industry at any level, chances are that the thought of a mystery guest or a mystery shopper fills you with dread or anxiety. You never know who it might be, so you always have to put your best foot forward. Moreover, the whole staff has to remain on high alert so as not to make an accidental mistake.

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Is Social Media The Best Medium To Increase Your Brand Value During (and After) COVID-19?

Social media platforms have become today’s most favored means of publicity. Of the 4.5 billion people using the internet at the start of 2020, 84% of them were using a form of social media, increasing by more than 9% since last year. From small scale enterprises to giant conglomerates, all are avidly trying to establish a strong social media presence. During these tough times that people are facing globally, social media has helped businesses to remain afloat and even flourish.

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COVID-19 Holiday Consumer Sentiment Pulse Survey

Going into the 4th of July weekend and on the heels of another better-than-expected jobs report, consumer sentiment rebounded, despite the sharp increase in new COVID-19 cases.

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Providing Great Customer Experience 6 Feet Apart: Redefining Customer Service In A New World

We’re getting closer to the end of the initial wave. But the end of what? Hopefully, the end of dire reports about the surge in COVID-19 cases dominating the headlines day-to-day. From a business perspective, however, this end is in fact the beginning of something new.

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The Customer Of The Future Wants Connection And Progress

‘Every consumer has their go-to brands—the companies they will do business with again and again because of a trusted track record, great product and strong service. Every company wants to be a go-to brand, only about one-third of them reach that status.’ BARE shares an article by Blake Morgan for Forbes on the connection and progress for customers of the future.

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Creative Customer Experience Ideas for Social Distancing

‘Can you still deliver a great customer experience from six feet away? That’s the challenge for companies in our global pandemic world. Social distancing guidelines have changed how people interact with each other and with brands.’ BARE shares an article by Blake Morgan for Forbes with creative customer experience ideas for social distancing.

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BARE Shares: GSA Suggests Using ‘Secret Shoppers’ to Evaluate Call Centers

‘When the General Services Administration launched its Centers of Excellence in 2017, the program included revamping agency contact centers as a major customer experience push. To ensure the program is meeting that goal, the Contact Center CoE recently began conducting undercover assessments.’ BARE shares an article by Aaron Boyd for NextGov that outlines the CoE’s mystery shopper program and advice for other agencies interested in doing the same.

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