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Measuring Customer Experience in Healthcare.

It may be hard for some people to think of patients as customers, but they definitely are. Providing great customer service at your medical practice boosts revenue and patient satisfaction. How do you make sure each of your employees is capable of making a good first impression? Do you really know how satisfied every patient is with the care they received? Read more

BARE Shares – Ten Customer Service And CX Predictions For 2018

Are you keeping up with the trends and offering your customers have come to expect?

2017 saw a huge shift in the customer service world. The power now lies more or less entirely with the customer… they know what to expect, they know what they want and they won’t settle for anything less. And why should they? Here BARE International shares and article by Shep Hyken for Forbes on ‘Ten Customer Service And CX Predictions For 2018‘.

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BARE Shares – How Technology Is Changing the Mystery Shopper World for SMBs

BARE International shares an article by Mona Bushnell for Business.comHow Technology Is Changing the Mystery Shopper World for SMBs.

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Customer Service Trends to Watch Out for in 2018

Customer Service Trends To Watch Out For In 2018

It’s no surprise that effective customer service practices continue to change with advancements in the digital sphere and general consumer interaction. According to the Fyre Festival, some important trends found in 2017 include “keeping your word with customers” and “the importance of putting customers ahead of profits.” Although it seems obvious, it’s shocking how many organizations fail to implement these practices to their consumer base. Forbes found that “a total of $62 billion was lost in 2017 due to poor customer service.” Listed below are some major trends to look out for in 2018 that could change the scope of customer service.

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BARE Shares – 6 Reasons Why You Need To Get Your Side Hustle On

BARE International shares an article by Tom Ward for Forbes – 6 Reasons Why You Need To Get Your Side Hustle On. Read more

BARE Fact – Keeping Hold of High-Income Households

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BARE International, the most trusted name in customer experience research brings this week’s BARE Fact.

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Service in the Spotlight – Mystery Shopping

Not every business can be featured on Undercover Boss – but you can gain essential insights into YOUR business with BARE International.

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BARE Shares – Why Are Shoppers Booing? 6 Ways Retailers’ Service Can Trick Or Treat Customers

Happy Halloween from BARE International! Here, we’ve shared an article by Bryan Pearson for ForbesWhy Are Shoppers Booing? 6 Ways Retailers’ Service Can Trick Or Treat Customers. Read more

BARE Shares – Is Your Company Losing Trust?

BARE International shares an article from Better Business BureauIs Your Company Losing Trust? New Research Shows Consumer Expectations Are Up, Customer Service is Down, Millennials Rule, and Price Still Matter.

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