Ditch New Years Resolutions Day? No Thanks…

Apparently if there’s a day to celebrate New Years and to make resolutions for the upcoming year, then there should be a day to ditch those resolutions. That’s the reason for Ditch New Years Resolutions Day… But we’re not buying it.

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BARE Shares – Robots in Customer Service?

By 2020, 85% of all customer interactions will be handled without a human agent. Why? Resolving customer service issues before they arise could significantly lower customer abandonment rate. AI, chatbots and automated, self-service technologies free up call center employees from routine tier-1 support requests so they can focus on more complex tasks. Here, BARE International shares an article by Holger Reisinger for Business2CommunityRobots in Customer Service? No Way!

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Measuring Customer Experience in Healthcare.

It may be hard for some people to think of patients as customers, but they definitely are. Providing great customer service at your medical practice boosts revenue and patient satisfaction. How do you make sure each of your employees is capable of making a good first impression? Do you really know how satisfied every patient is with the care they received? Read more

BARE International’s Customer Surveys – Instant Results. Unlimited Feedback.

Increased customer satisfaction means increased revenue, so it is vital for the success of your business to know precisely how your customers are being treated and how they feel about your brand. Customer Satisfaction Surveys give you the feedback you need to keep customers happy and turn them into advocates.

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BARE Shares – Ten Customer Service And CX Predictions For 2018

Are you keeping up with the trends and offering your customers have come to expect?

2017 saw a huge shift in the customer service world. The power now lies more or less entirely with the customer… they know what to expect, they know what they want and they won’t settle for anything less. And why should they? Here BARE International shares and article by Shep Hyken for Forbes on ‘Ten Customer Service And CX Predictions For 2018‘.

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Health & Fitness 2018 – How to Keep ‘New Year, New You’ Customers this January.

In a recent survey from the online polling firm YouGov, eating better and exercising more top the list of new year’s resolutions. Yet a BARE International Health & Fitness Customer benchmark study showed that most gym members are unhappy with their current gym memberships.

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BARE Shares – How Technology Is Changing the Mystery Shopper World for SMBs

BARE International shares an article by Mona Bushnell for Business.comHow Technology Is Changing the Mystery Shopper World for SMBs.

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BARE Shares – More Facebook and Instagram Users Discussed Holiday Shopping Than Super Bowl LI

More than 130 million people discussed Black Friday, Small Business Saturday and Cyber Monday throughout the holiday weekend.

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BARE Shares – Black Friday’s not dead yet: 70 percent of American adults shopped Thanksgiving weekend

The majority of Americans went shopping between Thanksgiving and Cyber Monday, according to a survey by the National Retail Federation.

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BARE Fact – Utilize Social Media This December

global market research

BARE International, the most trusted name in customer experience research brings this week’s BARE Fact.

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