Posts

3 Reasons You Should be Monitoring (Listening) to Your Company’s Social Media

Social media allows your customers to voice their opinion every minute of every hour of every day. This, of course, makes it a powerful research tool for companies keen to know what people think of them—both good and bad. Listening in on social media is a great way to get ahead of your competitors and keep your customers coming back for more.

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BARE Shares – Robots in Customer Service?

By 2020, 85% of all customer interactions will be handled without a human agent. Why? Resolving customer service issues before they arise could significantly lower customer abandonment rate. AI, chatbots and automated, self-service technologies free up call center employees from routine tier-1 support requests so they can focus on more complex tasks. Here, BARE International shares an article by Holger Reisinger for Business2CommunityRobots in Customer Service? No Way!

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BARE Shares – Ten Customer Service And CX Predictions For 2018

Are you keeping up with the trends and offering your customers have come to expect?

2017 saw a huge shift in the customer service world. The power now lies more or less entirely with the customer… they know what to expect, they know what they want and they won’t settle for anything less. And why should they? Here BARE International shares and article by Shep Hyken for Forbes on ‘Ten Customer Service And CX Predictions For 2018‘.

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Customer Service Trends to Watch Out for in 2018

Customer Service Trends To Watch Out For In 2018

It’s no surprise that effective customer service practices continue to change with advancements in the digital sphere and general consumer interaction. According to the Fyre Festival, some important trends found in 2017 include “keeping your word with customers” and “the importance of putting customers ahead of profits.” Although it seems obvious, it’s shocking how many organizations fail to implement these practices to their consumer base. Forbes found that “a total of $62 billion was lost in 2017 due to poor customer service.” Listed below are some major trends to look out for in 2018 that could change the scope of customer service.

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Hospitality and Customer Service go Hand in Hand

Customer service is the essence of the hospitality industry.

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BARE Shares – How AI Will Disrupt Your Customer Service and Sales Strategy in 2018

BARE International shares an article by Daniel Hong for Forbes – How AI Will Disrupt Your Customer Service and Sales Strategy in 2018.

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BARE Fact – Know What to Expect

global market research

BARE International, the most trusted name in customer experience research brings this week’s BARE Fact.

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BARE Shares – Is Your Company Losing Trust?

BARE International shares an article from Better Business BureauIs Your Company Losing Trust? New Research Shows Consumer Expectations Are Up, Customer Service is Down, Millennials Rule, and Price Still Matter.

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