Posts

BARE Shares – Robots in Customer Service?

By 2020, 85% of all customer interactions will be handled without a human agent. Why? Resolving customer service issues before they arise could significantly lower customer abandonment rate. AI, chatbots and automated, self-service technologies free up call center employees from routine tier-1 support requests so they can focus on more complex tasks. Here, BARE International shares an article by Holger Reisinger for Business2CommunityRobots in Customer Service? No Way!

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BARE Shares – Ten Customer Service And CX Predictions For 2018

Are you keeping up with the trends and offering your customers have come to expect?

2017 saw a huge shift in the customer service world. The power now lies more or less entirely with the customer… they know what to expect, they know what they want and they won’t settle for anything less. And why should they? Here BARE International shares and article by Shep Hyken for Forbes on ‘Ten Customer Service And CX Predictions For 2018‘.

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BARE Shares – How AI Will Disrupt Your Customer Service and Sales Strategy in 2018

BARE International shares an article by Daniel Hong for Forbes – How AI Will Disrupt Your Customer Service and Sales Strategy in 2018.

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BARE Shares – Keeping the Human Element in Digital Customer Experience

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BARE International shares an article by Eran Westman for Entrepreneur: ‘Core values should not have to change because the way we work has changed.’ Read more

BARE Shares – The reality of automating customer service chat with AI today

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BARE International shares an article by Indrek Vainu for  Venture BeatThe reality of automating customer service chat with AI today. Read more

The Customer Experience: Going Global While Keeping it Local

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As businesses expand across the world, they often struggle to connect with customers in other countries. Language barriers and different cultural beliefs make this connection even harder. Keep reading to discover how your company can bridge this gap and establish a more familiar local relationship with customers from across the globe.

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