What new technologies will improve customer service?

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BARE International shares an article from ZD NetWhat new technologies will improve customer service?

Businesses need to adjust to a reality where customers control the conversation with technologies of their choosing, a Forrester report says. Read more

BARE's 'Retail Launch in China' Case Study is Released

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BARE International, the most trusted name in customer experience research releases the 3rd in the retail case study series, Retail Launch in China. Read more

Join Us This Friday – Sunday for Shopperfest 2016 in Las Vegas!

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Attention Mystery Shoppers! Don’t forget that Guy Caron, BARE International VP, will be part of panel at ShopperFest 2016 in Las Vegas to answer all of your mystery shopper program questions. Read more

BARE Fact – The Value of Customer Retention

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BARE International, the most trusted name in customer experience research brings this week’s BARE FACT. Read more

BARE Shares – Cultivating Happy Employees Can Benefit Business

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BARE International shares an article from Bloomberg BNACultivating Happy Employees Can Benefit Business. Read more

BARE Releases International Retail Case Study

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BARE International, the most trusted name in customer experience research releases the International Retail Case Study. Read more

BARE Fact – Happy Employees

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BARE International, the most trusted name in customer experience research brings this week’s BARE FACT. Read more

BARE Shares – What Insurance Industry Can Learn from Amazon About Customer Satisfaction

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BARE International shares an article from The Insurance JournalWhat Insurance Industry Can Learn from Amazon About Customer Satisfaction Read more

BARE Releases Fortune 500 Retail Case Study

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BARE International, the most trusted name in customer experience research releases the Fortune 500 Retail Case Study.

The Challenge:

A Fortune 500 retailer with more than 500 locations in the USA had concerns with their individual store execution of world class customer service. The client guaranteed total satisfaction to its customers but based upon customer surveys and reduction in intent to return, they believed that this service promise was unfulfilled.

The primary areas of client concern were: service quality, employee knowledge of new product lines, and customer complaint handling. The key objectives were to improve customer satisfaction overall as well as to initiate higher ticket sales to existing customers.

BARE set up a benchmark study of all stores in order to evaluate the customer experience. To read the BARE Solution and Proven Results from the study, click here.

BARE Fact – Retaining Customers Through Service

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BARE International, the most trusted name in customer experience research brings this week’s BARE FACT. Read more