regulatory compliance

How do you think YOUR customer service team would react to these two simple email questions?

1. Do you have a phone number I can call you on?

2. Where can I find pricing information on your website?

Here Shep Hyken for Forbes shares the SuperOffice benchmark results… Read more

secret company evaluation

Papa John’s Pizza is the recipient of the first annual BARE International Client Choice Award. In 2017 BARE International celebrates its 30th anniversary of supporting businesses worldwide in creating excellent customer experiences. Read more

customer research

Albert Einstein died on this day in 1955. A Nobel Prize winner, theory of relativity creator and arguably the world’s best known genius, he developed the general theory of relativity, one of the two pillars of modern physics (alongside quantum mechanics). Read more

consumer research

According to TouchCard for Shopify, when it comes to retaining existing customers and getting new customers, there are three basic options Read more

brand audit

Today is National Thomas Jefferson Day. This day honors the birth of the third President of The United States, who was born April 13, 1743. Jefferson once famously quoted “Honesty is the first chapter in the book of wisdom.” But is honesty really the best policy when it comes to the workplace? Read more

global market research

BARE International, the most trusted name in customer experience research brings this week’s BARE Fact. Read more

secret shopping company

Is your customer service as consistent as you’d like? Crafting standards is critical to your business. Here BARE International shares an article from Comstock’s Magazine3 Steps for Consistent Customer Service. Read more

company audit

Trying to attract a customer in a market saturated with agents can be a tough sell. A customer is more prone to sign with someone who has a passion, expertise and unique foothold with their interests in mind. Read more

global market research

BARE International, the most trusted name in customer experience research brings this week’s BARE Fact. Read more

customer survey

BARE International can help your company craft a customer research program that includes mystery visits, to fit your unique needs. Here BARE shares an article from Hotel Executive – Is Your Mystery Shop Program Working? Read more