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BARE International shares an article by Amanda Forshew for Customer ThinkTo really improve your customer experience, fix what matters.

‘How do you go about making improvements to the customer experience that will make a real difference for customers? You know things are not working for customers, you get feedback to say so and you even experience it yourself when you ‘walk in the customer’s shoes’. You are probably already busy implementing fixes, but are you fixing what matters?

The move away from one off or ad hoc customer research studies towards real-time, on-going customer experience management systems has been driven by a recognition that organisations view of the world isn’t usually the reality of their customer experience. Organisations know that it is essential for them to listen to, understand and act upon feedback from their customers…’

Read the full article here.

 

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Why choose BARE International to take your customer’s experience to new heights? Your business challenges are unique. Our proven success across industry categories stems from asking the right questions to help you address the challenges you face everyday. Each solution we offer is customized to meet your needs, providing actionable feedback to help you make critical business decisions. We treat you the way you want to treat your own customers, providing a dedicated project team to give you the attention you deserve and an infrastructure spanning the globe to provide the resources you need to understand your customers’ experiences.

– Customized Research Solutions

– Immediate, Actionable Feedback

 – Dedicated Project Team

– Family-Owned, Global Capabilities

Want to know more? Contact us today for a complimentary evaluation of your business.