Tag Archive for: travel hospitality

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Top 3 Frequently Asked Questions About Buyers in an Online Shopping World

During the pandemic, our free time was consumed with online shopping, where our buying behaviors changed – some for good, it seems. Based on studies, we tend to choose more wisely and much more slowly than pre-Covid due to the unpredictable restrictions and the numerous plans that were canceled.

While leisure and sports products were the most popular items shopped online, consumers changed their preferences radically in the service and travel industry. In general most of the European countries have a positive prediction regarding the growth of e-commerce, but let’s see how they changed their preferences over the last two years.

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How Problem Resolution Makes an Impact

Consumers are searching on social for recommendations.

When the #1 selection comes up, they choose. I’d like to say it is due to great reviews about customer experience or value for the money, but in reality it is likely something else. Read more

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Mystery Shop Insights on a Budget: How to Monitor Compliance and Improve Results with Self-Audit

Are you interested in making an impact on your operational and service results?  Are you concerned that standards have fallen due to lack of corporate budget for monitoring? Do you want make a difference with a nominal investment in time and money? 

There is a saying, “You cannot manage what you do not measure”.  Linda Amraen, Global Director of Client Services of Hospitality at BARE International,  provides an overview of the Self-Audit methodology and why deploying Self-Audit to ensure your team is performing according to standards is important in mitigation of risk and overall improvement. 

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What does getting back to travel feel like?

What does getting back to travel feel like? I spent some time with fellow BARE International colleagues and CX experts, Michele Jowdy, Director of Business Development, Melanie Cihak, Director of Client Services, Alicia Myers, VP of Operations to hear their personal impressions of recent travel experiences. Keep reading for key conversation insights with some sage considerations.

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Wellness & Hospitality. Where Next?

Health and wellness is a hot topic in hospitality right now. Because wellness innovation in hospitality is seemly just starting out, there’s so much more science, integration, and bold new ideas yet to surface. Read more