Posts

, ,

BARE Shares – Customer Service In Assisted Living, Homecare And Healthcare: The ‘Required Hospitality’ Difference

As we mentioned in a previous blog post on healthcare, it may be hard for some people to think of patients as customers, but they definitely are. Providing great customer service at your medical practice boosts revenue and patient satisfaction. Read more

,

Don’t Let Easter Reveal Cracks in your Customer Service!

Easter is right around the corner, and while we’re all looking forward to some much needed time off, it’s certainly not time to be ignoring your customers with cash to spend! Happy customers are the keystone of success for many businesses. Poor customer service can quickly bite you where it hurts most: your profits.

Read more

,

BARE Shares – Why You Don’t Need Luck in Customer Service.

It’s the luckiest weekend of the year! St. Patrick’s Day is enjoyed by millions across the globe tomorrow. Including us here at BARE International!

Read more

,

BARE Shares – A $600 Billion Employee Engagement Problem Solved: Empathy

Employees who are engaged significantly lower the risk of turnover for the company. As engaged employees are more invested in the success of the company they also become more loyal. That hasn’t stopped the topic being any less confusing. But engagement doesn’t have to be a mystery. Read more

Why Financial Services Institutions Need to Deliver an Exceptional Customer Experience

2018 is seeing financial service organizations shift their strategic focus to the “customer experience,” or CX. Changing customer expectations and competitive pressures will require a new approach to pretty much everything involving today’s tech savvy consumer. Read more

BARE Shares – How To Put Some Emotional Intelligence Into Your Customer Service Scripts

Trying to keep everyone happy doesn’t always workout as planned, especially when it comes to delivering the best customer service around. But all hope is not lost – there are savvy skills to gain insights into what the consumer wants, and how your team can best deliver it.

Here, BARE International shares an article by

Read more

BARE Shares – 3 principles Disney uses to keep its customers happy

BARE International shares an article by The Disney Institute’s Bruce Jones for Business Insider –  3 principles Disney uses to keep its customers happy.

Read more

BARE Shares – 10 Secrets Of Customer Engagement: Fine-Tuning The Customer Service Experience For Success

Harvard Business Review found that companies who successfully implement a customer experience strategy achieve higher customer satisfaction rates, reduced customer churn and increased revenues. Furthermore, research by American Express found that 60% of customers are willing to pay more for a better experience. Read more