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Measuring Customer Experience in Healthcare.

It may be hard for some people to think of patients as customers, but they definitely are. Providing great customer service at your medical practice boosts revenue and patient satisfaction. How do you make sure each of your employees is capable of making a good first impression? Do you really know how satisfied every patient is with the care they received? Read more

BARE Shares – How Technology Is Changing the Mystery Shopper World for SMBs

BARE International shares an article by Mona Bushnell for Business.comHow Technology Is Changing the Mystery Shopper World for SMBs.

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Customer Service Trends to Watch Out for in 2018

Customer Service Trends To Watch Out For In 2018

It’s no surprise that effective customer service practices continue to change with advancements in the digital sphere and general consumer interaction. According to the Fyre Festival, some important trends found in 2017 include “keeping your word with customers” and “the importance of putting customers ahead of profits.” Although it seems obvious, it’s shocking how many organizations fail to implement these practices to their consumer base. Forbes found that “a total of $62 billion was lost in 2017 due to poor customer service.” Listed below are some major trends to look out for in 2018 that could change the scope of customer service.

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BARE Shares – More Facebook and Instagram Users Discussed Holiday Shopping Than Super Bowl LI

More than 130 million people discussed Black Friday, Small Business Saturday and Cyber Monday throughout the holiday weekend.

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BARE Fact – Mobile Millennials

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BARE International, the most trusted name in customer experience research brings this week’s BARE Fact.

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BARE Fact – Utilize Social Media This December

global market research

BARE International, the most trusted name in customer experience research brings this week’s BARE Fact.

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Who Will be Getting YOUR ‘Likes’ This Holiday Season?

Holiday shopping season is here… but who will getting your business and social feedback? Read more

BARE Shares – Report: How millennials, service and engagement are trending on social in food and beverage

BARE International shares an article by Julia Russell for SmartBrief How millennials, service and engagement are trending on social in food and beverage. Read more

BARE Shares – How AI Will Disrupt Your Customer Service and Sales Strategy in 2018

BARE International shares an article by Daniel Hong for Forbes – How AI Will Disrupt Your Customer Service and Sales Strategy in 2018.

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BARE Fact – Keeping Hold of High-Income Households

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BARE International, the most trusted name in customer experience research brings this week’s BARE Fact.

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