‘Many organizations today consider customer experience to be key in differentiating them from competitors. This is vital, as most businesses are now operating more-so online than in person because of the pandemic. The online world brings with it increased competition, particularly from digital natives. While most businesses can’t compete with digital natives from a technology perspective, they should be looking to other ways they can provide value to customers that will secure their loyalty.’ BARE shares an article by Neil Hammerton for ITProPortal with key differences between customer service and customer experience.
https://www.bareinternational.com/wp-content/uploads/2020/10/gabriel-gonzalez-LCqbUcMUO0c-unsplash-scaled.jpg 1440 2560 kmai https://www.bareinternational.com/wp-content/uploads/2017/03/mystery-shopping.png kmai2020-11-04 12:00:322020-10-30 14:49:00Why Businesses Need To Understand The Difference Between Customer Service And Customer Experience