Tag Archive for: customer influence
Social media allows your customers to voice their opinion every minute of every hour of every day. This, of course, makes it a powerful research tool for companies keen to know what people think of them—both good and bad. Listening in on social media is a great way to get ahead of your competitors and keep your customers coming back for more.
It’s the luckiest weekend of the year! St. Patrick’s Day is enjoyed by millions across the globe tomorrow. Including us here at BARE International!
Let’s face it, asking your customers at checkout how their experience has been could be awkward to say the least, plus they’ll probably tell you what you want to hear so they can get out of there as quickly as possible! BARE International are here to provide you with the unbiased & immediate feedback you need. Read more
Business Intelligence leads to Business Excellence… Which in turn leads to happy customers. Here, BARE International shares an article by Bruce Jones for The Disney Institute on how they used Walt Disney’s observation of “People can feel perfection” to enhance their customer’s experiences across the globe.
2018 is seeing financial service organizations shift their strategic focus to the “customer experience,” or CX. Changing customer expectations and competitive pressures will require a new approach to pretty much everything involving today’s tech savvy consumer. Read more
Is your organization meeting its customer service objectives? No matter the industry you’re in, successful businesses need the right tools to operate properly. BARE International’s mystery evaluators provide an unbiased perspective of how well an organization is truly performing on the front line.
Trying to keep everyone happy doesn’t always workout as planned, especially when it comes to delivering the best customer service around. But all hope is not lost – there are savvy skills to gain insights into what the consumer wants, and how your team can best deliver it.
Here, BARE International shares an article by Mark Murphy for Forbes – How To Put Some Emotional Intelligence Into Your Customer Service Scripts.