No Luck in Customer Service

March 17, 2017

Happy St. Patrick’s Day from everyone at BARE International, we hope you’re having plenty O’fun! Did you know the term “luck of the Irish” came from the gold and silver rush years in the second half of the 19th century, where a number of the most famous and successful miners were of Irish and Irish American birth?

As much as good luck is welcomed all year round,, it shouldn’t be relied on when it comes to customer service!  A 2015 Wakefield Research survey revealed that the stakes are high when it comes to providing quality service… Eighty-seven percent of the 1,000 Americans surveyed reported that customer service has a significant impact on their decision to business with a company. Two-thirds said they had ended a business relationship based on a bad service experience, with more than one-third having done so more than once.

Providing good service is one of the most important things that can set your business apart from the others of its kind. But how do you know if your customers are being treated with the attentiveness they deserve?

With proven success within all industry categories and infrastructure across the globe serving 4,500 clients, BARE International is uniquely qualified to design, implement, and analyze customer behavior research. Through a customized formula of mystery calling and shopping, in-store and online audits, e-mailing, and mystery leads we reveal how well your employees were trained and brand standards are executed.

Contact us today to find out more and claim a complimentary evaluation of your business.

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