It’s that time of the year again. As we ring in 2017, we vow to eat healthy, sleep more and get fit.
Gyms across the country have seen significant growth over the past decade, with 55 million people in the U.S. joining a gym in 2015 – and demand doesn’t appear to be slowing down. But are members satisfied with what they pay for? Are the staff engaged in creating the perfect gym scene and support? Why do an estimated 80% who join quit within 5 months?
Let BARE International get to the cause of why your customers are leaving you. Our Health and Wellness programs have helped more than 1,000 health clubs and spas around the world assess and perfect its services and offerings. Leveraging mystery evaluator information, businesses in the industry can devise strategies to stay ahead of their competition.
Our evaluators will determine the ease of access to the front desk and interactions with staff, evaluate the sign-up process and carry out phone audits to test the knowledge of product and membership information. We’ll also assess the cleanliness of the facility and finally include member and guest satisfaction surveys so you can see your business through your customer’s eyes.
A recent BARE International Health & Fitness benchmark study shows on average, only 44.97% of members feel that their club is always meeting their needs. Let BARE International increase member retention and improve new customer experience.
Contact us for a complimentary evaluation of your business today!