ESG (Environmental, Social, and Governance) and CX (Customer Experience) are no longer separate strategies. In 2026, they will intersect to shape how brands earn trust, loyalty, and long-term growth. Customers increasingly expect that their experiences reflect ethical practices, transparent operations, and measurable sustainability.
Below are six key questions that reveal how ESG and CX will evolve together in the coming year.
In an increasingly dynamic and competitive market, ensuring that prices at the point of sale are accurate and up to date is essential for any retail operation. Retail price audits conducted by BARE International go far beyond checking numbers. They are a powerful strategy to ensure precision, compliance, and competitiveness.
Read more
At BARE International, we don’t just observe what makes great customer experiences. We live it. As a global leader in customer experience research, our commitment to ESG (Environmental, Social, and Governance) is more than a set of values. It’s a framework that guides how we lead, support, and evolve. Here’s how we bring ESG to life across our company.
Honored for visionary leadership, Bare continues to guide BARE International through global expansion and client success.
Integrating ESG into customer experience isn’t just a moral decision. It’s a smart business one. From lowering costs to boosting loyalty, companies that prioritize Environmental, Social, and Governance principles in CX are proving that doing good is also good for the bottom line.
WASHINGTON, July 29, 2025 /PRNewswire/ — BARE International announced new AI-powered text and emotion analytics, enhancing its Business Intelligence capabilities to deliver real-time customer insights and smarter decision-making.
In the ever-evolving world of customer experience (CX), staying ahead requires more than just data; it needs intelligent action. Our Business Intelligence (BI) team is redefining how customer insights are gathered, analyzed, and acted upon in the mystery shopping industry.
You can’t improve what you don’t measure. Customers expect more than promises; they want proof that brands are serious about sustainability, social impact, and transparency. Tracking the right ESG metrics is no longer just about compliance. It is a way to build trust, strengthen loyalty, and create a better customer experience.
BARE International announced record-setting achievements at its recent State of the Company meeting. With growth across various industries and regions, the company attributed its success to a shared commitment to values, innovation, and global collaboration.
Mystery shopping is a tool for understanding customer experience from the inside out. But behind every anonymous visit or online evaluation is a real person—someone investing their time, effort, and expertise.
The customer journey goes far beyond the moment of purchase. Every interaction matters — from the first contact with your brand to post-sale support. But does your company truly know every step your customer takes before closing a deal?
Fill out the form below to Enter the Contest
Fill out the form below to Access the Benchmark Studies