Do you want to bring your company’s customer service up to a truly five-star level?
Whether someone is traveling for business or pleasure, the level of customer service they receive on their trip will help determine whether they come back for another visit or warn their friends to avoid your tour group in the future! Top-notch customer service is often the difference between choosing you or choosing your competition so how do you ensure you’re always ahead of the game?
BARE’s Hospitality department supports clients with dedicated program specialists who become brand ambassadors and serve as the main point of contact. Our Hospitality evaluators have strict ethical standards and are trained to methodically assess every area of a property from the reservation call to the valet departure and every point in between.
The Hospitality industry has been the cornerstone of BARE’s business since launching in 1987. Since then, management professionals at locations including hotels, resorts, conference centers, restaurants, bars, and spas have leveraged BARE’s deep understanding of the Hospitality industry to customize research programs allowing clients to streamline operations, increase integrity, and improve the quality of customer service.
How do we ensure your customers are receiving the best possible customer service? A customized formula of mystery calling and shopping, in-store and online audits, e-mailing, and mystery leads reveals how well your employees were trained and brand standards are executed.
Contact us today to receive a complimentary evaluation of your business with BARE International.