Think your business is leaving your customers satisfied? Does your customer service accurately represent your brand? Are your interactions consistent across platforms and stages?
Increased customer satisfaction means increased revenue, so it is vital for the success of your business to know precisely how your customers are being treated and how they feel about your brand.
Many methods of measuring and tracking customer satisfaction rely on asking your customer. But how do you avoid retracting useless/inaccurate information and/or inundating your customers? BARE International’s Customer Satisfaction Toolkit is the perfect solution to identify potential issues and turn happy customers into loyal ones. Our customized Customer Satisfaction Toolkit includes:
Exit Interviews: in-person exit interviews gather opinions from customers while their experience is still top of mind.
Social Media Scans: Data extraction from social media is an extremely efficient tool for observing what consumers think about a company and its products or services, as it does not require the explicit solicitation of customer impressions.
Real Time Interactions: Collecting real-time data from evaluators using the video, audio, and text capabilities of mobile devices gives you daily access to quantitative or qualitative feedback during mystery shops while a consumer experience is actually happening.
Online Satisfaction Surveys: BARE’s customer satisfaction surveys provide valuable insight into any area of operations and can be especially useful as a marketing tool for new promotional items and concept modifications. Questions can be targeted to meet specific operational needs, and data is presented via easy-to-read graphs and percentages.
The Customer Satisfaction Toolkit is designed to get a complete picture of your customer’s relationship with your business. Compare this data over time to spot important trends and to get unbiased, detailed feedback on customer satisfaction and loyalty.
Want to know more? Contact BARE International today – the most trusted name in customer experience.