Entries by onimod

Food for Thought This Valentine’s Day

Customer service is an integral part of running a successful restaurant. It doesn’t matter how fabulous your new restaurant looks or how delicious the food is, if the service isn’t good, customers are not likely to return.

Happy Groundhog Day!

The Groundhog hath spoken – and it’s not good news! But don’t worry, we’re here to help brighten the 6 more weeks of winter!

BARE Shares – How Customer Experience Can Drive A Referral Strategy

As we’ve previously shared in a BARE Fact – “70% of buying experiences are based on how the customer feels they are being treated.”  (McKinsey). But do you really know how the customer rates their experience? Will they be one of the happy customers that tell nine people about their experience, or the unhappy customer […]