Data-Driven Decisions: Boost Your Business
In the business world, every decision can directly impact a company’s results. However, many organizations still make decisions based on assumptions or intuition, without in-depth analysis.
Entries by Jayme Rohrbaugh
The Importance of a Mystery Shopper’s Perspective
Do you really know how your customers see your business? Many companies believe they understand the experience they offer their customers, but reality can be very different when seen through the eyes of the consumer. Mystery shopping is a valuable tool to step outside the internal business perspective and dive into the real customer journey.
Why ESG Matters in Customer Experience: Building Brands for the Future
Customers today aren’t just buying products—they’re buying into values. A recent study revealed that 75% of consumers worldwide expect brands to contribute to their well-being and quality of life. This means ESG (Environmental, Social, and Governance) isn’t just a corporate checklist—it’s a powerful driver of customer experience (CX). At BARE International, we see firsthand how […]
Uncover the Truth About Your Customer Experience with Mystery Shopping
Every business strives to deliver the best possible experience to its customers, but does the service provided truly meet expectations? Often, small details go unnoticed by management, directly affecting customer satisfaction – enter, Mystery Shopping.
Discover How Surveys Can Revolutionize Your Customer Experience
Customer experience is one of the key factors determining a business’s success. Satisfied customers not only return but also recommend your brand to others, helping to build a positive reputation and drive growth. But how do you know if your company is meeting customer expectations? The answer lies in customer experience surveys.
The New Age of Travel: How Financial Giants Are Redefining Luxury and Loyalty
Imagine stepping off a long-haul flight, weary and craving a moment of calm before your next leg. Instead of searching for an empty seat in a crowded terminal, you find yourself welcomed into an exclusive lounge—an oasis of plush seating, gourmet dining, and personalized service. This level of premium hospitality is no longer just a […]
Top 5 Benefits of Staying Connected with BARE International
At BARE International, we value our vibrant community of evaluators. Whether you’re a seasoned professional or just starting out, staying connected helps you get the most out of your experience.
Unlock the Holiday Magic: Boosting Your Retail CX with Mystery Shopping
Ah, the holiday season – a time when retail stores transform into bustling wonderlands adorned with twinkling lights and filled with eager shoppers searching for the perfect gifts. It’s a magical time, but for retail customer experience managers, it can also be a daunting challenge.
7 Secrets to Elevating the Guest Experience
In an era where the hospitality landscape is evolving rapidly, guest experience has emerged as a defining factor for hotels’ success. Exceptional guest experiences are a blend of thoughtful strategies, operational excellence, and genuine care. Here are the top 7 key insights and industry best practices that can help you elevate the guest experience in […]