Fast moving consumer goods (FMCG) manufacturing is very much as the name suggests: high quality products that fly off the production lines as fast as they fly off supermarket shelves.
As consumer lifestyles change rapidly in a volatile economy, Grocery, Pharmacy and FMCG businesses must assess and adjust quickly. Read more
Curiosity makes you grow, it makes you smarter – we hear that a lot. Actually it is one of the strongest driving forces of humanity. We are curious from the day we are born; we want to understand the things around us. Read more
‘Tis the season of love… and many choose to impress that special someone with a romantic dinner on February 14. Valentine’s Day is reportedly the second-busiest day for restaurants in America, next to Mother’s Day: In 2015, Americans spent about $7 million at restaurants. And the average cost of eating out this year will be anywhere between $87 to $287 per couple!
High expectations come along with a pricier meal, but what do people mostly complain about? Dirty tables, utensils, or restrooms at restaurants are among the top gripes of people when they are dining out, according to our exclusive national survey, even more so than complaints about food. The numbers below are the percentage of people highly annoyed with a specific gripe from the survey of 1,003 adults by the Consumer Reports National Research Center…
How can BARE International help YOUR restaurant avoid these damaging errors and complaints?
From fast food to gourmet fine dining establishments, BARE customer feedback programs, like our mystery guest visits can identify the key drivers at your establishment that are encouraging customer satisfaction and revisit intent. We will customize the following services to develop innovative solutions for you:
– Mystery Guest Visits
– Restaurant and bar integrity audits
– Phone Calls to Measure Reservation and Menu Knowledge
– Facility Audits to Assess Appearance and Cleanliness
– Guest Satisfaction Surveys: In person, by phone, email or on the web
Actionable program feedback gives management teams critical areas on which to focus to improve your organization’s overall performance. This in turn will allow your organization to provide clear expectations and achievement goals that will drive employee engagement.
To solidify ourselves as established global leaders in the Restaurant Customer Experience Measurement industry, we have performed over 100,000 visits worldwide in over 150 countries and 25 languages. What’s more we have an incredible 99.2% client satisfaction rate.
Don’t risk unhappy customers and bad reviews this Valentine’s Day. Let BARE International support your business by providing a complimentary consultation today.
Would you consider your assembled customer service team your most valuable asset? Do you build your team by hiring first for attitude, initiative and problem resolution skills? Do you eliminate candidates when technical aptitude is lacking? Here, BARE International’s Linda Amraen shares her experience on a recent trip to a Cubs game… Read more
Did you know that the play ‘Much Ado About Nothing’ is the only Shakespeare play that mentions February? But what does this have to do with customer service? Read more
Confucius once quoted “Study the past if you would define the future”, as BARE International celebrates it’s 30th anniversary this year, we interviewed President and Co-Founder Mike Bare, about BARE International’s past, present and future… Read more
Financial services institutions are under pressure to deliver enhanced customer experience. Consider that great customer service will not only generate a top-notch customer experience, but it can positively affect a bank’s business and its bottom line. When done right, execution of a sound customer service strategy pleases customers, resulting in higher loyalty. Read more
It’s that time of the year again. As we ring in 2017, we vow to eat healthy, sleep more and get fit. Read more
Do you read the manuals, product descriptions and ingredients? Do you ask sales people questions? If so, you are the type of person we are looking for. Read more
To all of our wonderful Clients and Evaluators: The entire team at BARE International want to thank you for a fantastic year and wish you a very happy holidays and a prosperous 2017.