Closing the Gap Between Customer Expectation and Experience.
As a business owner, it’s critical to understand how expectations are evolving and how to adapt business strategies to effectively close this gap.
Entries by onimod
BARE International’s Customer Experience Poll Results: Hospitality
The Results are IN! We surveyed, you voted… From hotel reservation options to ‘Go Green’ initiatives, see who came out on top in BARE International’s Customer Preference Polls: Hospitality.
3 Ways to Turnaround Negative Customer Experiences
Great customer service goes beyond fixing an appliance or handing out discounts. It’s about leaving people with a good feeling about your business. But even the most successful of businesses have failed the customer at some point.
5 Ways to Celebrate Your Customers and Employees on Customer Service Week.
Fresh off the back of CX Day, Customer Service Week starts next week! Here’s BARE’s top 5 ways you can celebrate with your employees and consumers.
What QA & Brand Audits Can Reveal About Your Business.
Are you unhappy at the current performance of your company? Are you experiencing a dip in sales and losing custom to your rivals? It’s time to gear up for a QA & Brand Audit as soon as possible.
5 Reasons Text Messaging is Great for Customer Support
There are many ways to communicate with your customers, but if you’re running a business that relies on quick interaction with consumers, a more reliable, faster method may be needed on mobile devices. Text messaging makes your company a more convenient and personable choice over your competitors.
Tell us what #imaCUSTOMER means to you for a chance to win!
CX Day is October 1st! How are you celebrating Customer Experience Day? Enter our sweepstakes and you could win $100!
How Mobile Load Times Affect the Customer Experience (& Impact Sales)
Think fast! 70% of your customers say page load speed impacts buying decisions.
Four Ways AI Improves the Customer Experience in Retail
Even in times where traditional brick and mortar shops are facing increasing competition from online shops, the real-world shopping experience is still relevant. Artificial intelligence (AI) is now being used to chart a customer experience journey that fits the demanding expectations of retail consumers.
The True Value of Customer Experience Research
The race to own customer experience is on! Customer experience research (CXR) is the process of collecting data regarding the experience customers have with a company. As straightforward as it may sound, CXR is a complex equation that goes as deep as the data will allow.