Increased customer satisfaction means increased revenue, so it is vital for the success of your business to know precisely how your customers are being treated and how they feel about your brand. Customer Satisfaction Surveys give you the feedback you need to keep customers happy and turn them into advocates.
Tag Archive for: Customer Journey Mapping
Are you keeping up with the trends and offering your customers have come to expect?
2017 saw a huge shift in the customer service world. The power now lies more or less entirely with the customer… they know what to expect, they know what they want and they won’t settle for anything less. And why should they? Here BARE International shares and article by Shep Hyken for Forbes on ‘Ten Customer Service And CX Predictions For 2018‘.
In a recent survey from the online polling firm YouGov, eating better and exercising more top the list of new year’s resolutions. Yet a BARE International Health & Fitness Customer benchmark study showed that most gym members are unhappy with their current gym memberships.
BARE International shares an article by Mona Bushnell for Business.com – How Technology Is Changing the Mystery Shopper World for SMBs.
More than 130 million people discussed Black Friday, Small Business Saturday and Cyber Monday throughout the holiday weekend.
The majority of Americans went shopping between Thanksgiving and Cyber Monday, according to a survey by the National Retail Federation.
Customer service is the essence of the hospitality industry.
BARE International, the most trusted name in customer experience research brings this week’s BARE Fact.
BARE International shares an article by Julia Russell for SmartBrief – How millennials, service and engagement are trending on social in food and beverage. Read more
BARE International shares an article by Daniel Hong for Forbes – How AI Will Disrupt Your Customer Service and Sales Strategy in 2018.