https://www.bareinternational.com/wp-content/uploads/2020/09/Copy-of-CX-Factor-Headers-3.png 720 1280 Kristen https://www.bareinternational.com/wp-content/uploads/2023/05/BARE-ISO-Badge-2023-1.png Kristen2020-09-17 10:00:202020-09-17 11:56:19CX-Factor, Part III: Using Insights to Compete with Best in Class Brands and Creating Memorable Experiences
CX-Factor, Part III: Using Insights to Compete with Best in Class Brands and Creating Memorable Experiences
On this webinar, we share how to:
- Discover the ‘baseline’ for your typical customer habits and expectations using resources you already have!
- Assess the impact of Brand and Interaction experience on likelihood to recommend using ‘Best in Class’ brand insights using ‘CCX’ or ‘Competitive Customer Experience’ research.
- Incorporate insights with current guest expectations to provide EMEM: Exceptional Moments to make Experiences Memorable.
For the full OTT version of the report, please contact Sarah Morrow of Phoenix Marketing International at firstname.lastname@example.org.
Click here for Part 2: Uncovering the WHY with Empathy Mapping with VOC & Online Reputation!