CX-Factor, Part II: Uncover the Why through Empathy Mapping with VOC and Online Reputation [Replay]

On this webinar, we share:

• Discovering the WHY through empathy mapping, including a bonus FREE template available here [click]!
• Defining buyer personas in an ever-shifting economy.
• Uncovering knowledge through the effective use voice of customer and online reputation insights.

Click here for Part 1: NPS & Uncovering the WHY Behind Consumer Behavior!