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As we’ve previously shared in a BARE Fact“70% of buying experiences are based on how the customer feels they are being treated.”  (McKinsey). But do you really know how the customer rates their experience? Will they be one of the happy customers that tell nine people about their experience, or the unhappy customer that tells 16 (nearly two times more) people about their poor experience?
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BARE International, the most trusted name in customer experience research brings this week’s BARE Fact.

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BARE International, the most trusted name in customer experience research brings this week’s BARE Fact.

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BARE International, the most trusted name in customer experience research brings this week’s BARE Fact.

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BARE International, the most trusted name in customer experience research brings this week’s BARE Fact.

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Happy Halloween from BARE International! Here, we’ve shared an article by Bryan Pearson for ForbesWhy Are Shoppers Booing? 6 Ways Retailers’ Service Can Trick Or Treat Customers. Read more

BARE International, the most trusted name in customer experience research brings this week’s BARE Fact.

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BARE International, the most trusted name in customer experience research brings this week’s BARE Fact. Read more