https://www.bareinternational.com/wp-content/uploads/2018/09/achievement-adult-agreement-1083623-1-scaled.jpg16572560onimodhttps://bareinter.wpenginepowered.com/wp-content/uploads/2026/02/BARE-ISO-Badge-2023-1.webponimod2018-10-23 14:25:132018-10-23 14:25:13BARE Shares – The New Manager: How Organizations Can Thrive In The Experience Economy
‘Businesses often make decisions based on a number of variables:
“What is most profitable?”
“How can we do it more efficiently?”
“How do we sell more?”
Tons of time and money are expended to develop the best possible way to deliver, structure, message and entice a new customer. Businesses are often asking, “How do we attract more customers?” You probably do it yourself.
Yet, not enough businesses spend significantly on the most important question: “How will my customer experience this?”
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‘When Econsultancy conducted their survey for Digital Marketing Trends, they asked companies to state the single most exciting opportunity for 2018. The results? Customer experience (or CX) came in first (beating content marketing and mobile marketing!).
https://www.bareinternational.com/wp-content/uploads/2018/10/AdobeStock_57378337-1-scaled.jpeg19202560onimodhttps://bareinter.wpenginepowered.com/wp-content/uploads/2026/02/BARE-ISO-Badge-2023-1.webponimod2018-10-09 13:34:552018-10-09 13:34:55BARE Shares – 32 Customer Experience Statistics You Need to Know
‘Many competitors have similar features and offer similar quality. In this era of transparency, it’s harder than ever to compete on pricing. Customers have become accustomed to immediate access, instant answers, overnight delivery and free returns.
https://www.bareinternational.com/wp-content/uploads/2018/10/Copy-of-CX-Day-Header-2-1.png4251400onimodhttps://bareinter.wpenginepowered.com/wp-content/uploads/2026/02/BARE-ISO-Badge-2023-1.webponimod2018-10-02 17:05:122018-10-02 17:05:12Happy CX Day! What does “CX” mean to us?
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‘This morning you likely did a bunch of things: woke up, had breakfast, maybe took care of children or pets, got dressed, made your way to work, and so forth. And for each of these activities – although technically you had endless options (will breakfast be cereal? Salad? Cake?) – chances are you didn’t run through each of them, weigh them carefully, and then make a choice. It was likely already a done deal. Automatic.
https://www.bareinternational.com/wp-content/uploads/2018/09/cardboard-communication-connecting-1246743-1-scaled.jpg17062560onimodhttps://bareinter.wpenginepowered.com/wp-content/uploads/2026/02/BARE-ISO-Badge-2023-1.webponimod2018-09-26 12:26:322018-09-26 12:26:32BARE Shares – How to Keep Unconscious Bias from Sabotaging Customer Experience Success
‘If you think memorable and positive customer experiences just come together without thought or strategy, think again. Then use these standard practices to make it happen, every time.
While investing in your customer experience investment, are you taking a proactive approach with a strong foundation, or a reactive approach to try to ‘fix’ upcoming issues or stack up against your competitor? A recent report from Gartner unveils the reason why there’s a disconnect between CX Programs and actual customer experiences, and BARE International shares an article byBlake Morgan forForbes: Why Many Customer Experience Programs Are Still Failing To Deliver.
‘Many companies have spent the last few years making concerted efforts and investments into their customer experience programs, but customers still aren’t very satisfied. Despite the time, resources and money being poured into their programs, many still fail to deliver.
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‘For evidence that it’s tough to find good help these days in a tight U.S. job market, try ordering a chicken sandwich.
That’s according to Marcus Boyd, 40, a Maryland resident who sought one recently at a Bethesda chicken joint. He recalls waiting for the cashier to correct a flubbed order, straining to make eye contact. Ten minutes passed. No food or refund came. Read more
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BARE Shares – The New Manager: How Organizations Can Thrive In The Experience Economy
‘In today’s fast-paced, competitive world, corporate managers are increasingly realizing that working in silos seriously impedes innovation.’ BARE shares an article by Brad Murphy for Forbes on The New Manager: How Organizations Can Thrive In The Experience Economy.
‘Companies organized along traditional functional lines tend to be slow to change and inflexible, unable to respond to customer demand.
Read more
BARE Shares – What Will Your Customer Experience?
Are you missing the most important question you can ask to retain your clients? BARE shares an article by Amie Devero for Forbes on What Will Your Customer Experience?
‘Businesses often make decisions based on a number of variables:
“What is most profitable?”
“How can we do it more efficiently?”
“How do we sell more?”
Tons of time and money are expended to develop the best possible way to deliver, structure, message and entice a new customer. Businesses are often asking, “How do we attract more customers?” You probably do it yourself.
Yet, not enough businesses spend significantly on the most important question: “How will my customer experience this?”
Read more
BARE Shares – 32 Customer Experience Statistics You Need to Know
‘It seems that it was only yesterday that every business claimed the key to winning customers was in the quality of product or service they deliver. But, things have changed… In fact, all we hear these days is how important providing the best customer experience is.’ BARE shares an article by Toma Kulbytė for Super Office on 32 Customer Experience Statistics You Need to Know for 2018.
‘When Econsultancy conducted their survey for Digital Marketing Trends, they asked companies to state the single most exciting opportunity for 2018. The results? Customer experience (or CX) came in first (beating content marketing and mobile marketing!).
Read more
BARE Shares – A Simple Guide For Developing A Better Customer Experience Management Strategy
‘We all like to think that what we offer is so unique that it should sell itself. In reality, most customers see little difference between product offerings.’ BARE shares an article by Andy Steuer for Forbes on How to Keep Unconscious Bias from Sabotaging Customer Experience Success.
‘Many competitors have similar features and offer similar quality. In this era of transparency, it’s harder than ever to compete on pricing. Customers have become accustomed to immediate access, instant answers, overnight delivery and free returns.
Read more
Happy CX Day! What does “CX” mean to us?
Happy Customer Experience Day from all of us at BARE International!
To celebrate, we wanted to share with you what CX means to us!
Read more
BARE Cares: 5 Ways to Fight Breast Cancer
‘Want to join the fight against breast cancer?’ BARE shares an article by Stacy Simon for the American Cancer Society on Five Ways to Fight Breast Cancer.
‘Here are 5 ways to do a lot of good with a little – or a lot – of your time, your skills, and your voice.
Read more
BARE Shares – How to Keep Unconscious Bias from Sabotaging Customer Experience Success
‘Is unconscious bias impacting your CX programs and initiatives? Yes, it probably is. Thankfully, it’s not as difficult to overcome as you think.’ BARE shares an article by Krista Sheridan for Customer Think on How to Keep Unconscious Bias from Sabotaging Customer Experience Success.
‘This morning you likely did a bunch of things: woke up, had breakfast, maybe took care of children or pets, got dressed, made your way to work, and so forth. And for each of these activities – although technically you had endless options (will breakfast be cereal? Salad? Cake?) – chances are you didn’t run through each of them, weigh them carefully, and then make a choice. It was likely already a done deal. Automatic.
Read more
BARE Shares – The 6 Disciplines Behind Consistently Great Customer Experiences
Consistently offering great customer experiences is easily a simple idea, but also very difficult to implement. It’s not just a step-by-step process that companies need; there are discplines they’ll need to embody to be effective. BARE shares an article by Swapnil Pardeshi of Gripel Trainings on the 6 Disciplines Behind Consistently Great Customer Experiences.
‘If you think memorable and positive customer experiences just come together without thought or strategy, think again. Then use these standard practices to make it happen, every time.
Read more
BARE Shares – Why Many Customer Experience Programs Are Still Failing To Deliver
While investing in your customer experience investment, are you taking a proactive approach with a strong foundation, or a reactive approach to try to ‘fix’ upcoming issues or stack up against your competitor? A recent report from Gartner unveils the reason why there’s a disconnect between CX Programs and actual customer experiences, and BARE International shares an article by Blake Morgan for Forbes: Why Many Customer Experience Programs Are Still Failing To Deliver.
‘Many companies have spent the last few years making concerted efforts and investments into their customer experience programs, but customers still aren’t very satisfied. Despite the time, resources and money being poured into their programs, many still fail to deliver.
Read more
BARE Shares – How do you know the economy is great? Customer service is terrible.
Customers know that when they’re purchasing a product or service, they’re also purchasing an experience. At least, that’s what the new expectation is. Here, BARE International shares an article by Danielle Paquette for The Washington Post: How do you know the economy is great? Customer service is terrible.
‘For evidence that it’s tough to find good help these days in a tight U.S. job market, try ordering a chicken sandwich.
That’s according to Marcus Boyd, 40, a Maryland resident who sought one recently at a Bethesda chicken joint. He recalls waiting for the cashier to correct a flubbed order, straining to make eye contact. Ten minutes passed. No food or refund came. Read more