BARE International Celebrates Three Years in Spain and Strengthens Presence Across the Mediterranean Region
Why Inconsistent Execution Is Costing You More Than You Think
Building Stronger Client Partnerships Through Engagement
The True Value of Showing Up for Our Clients
Retail Reimagined: Why Immersive Retail Experiences Need Human Insight
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CX Week: Need-to-Know Numbers & Customer Expectations
‘The global pandemic that the world is dealing with right now has further shone a spotlight on CX, particularly on the importance of a quality digital experience. It should come as no surprise that in CX Networks’ survey, digital transformation and digital customer experience ranked high in responses from CX practitioners, solution providers and industry commenters when asked about top trends.’ Here, BARE shares the latest need-to-know stats on consumer behaviors and customer expectations.
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25 Examples Of COVID-Inspired Customer Experience Trends In Action
‘There’s no denying the impact of COVID-19 on all areas of everyday life. Retailers and other companies are adjusting their approaches to capitalize on a new way of consumer life—focusing on health and safety, staying home and finding creative ways to shop.’ BARE shares an article by Blake Morgan for Forbes with 25 trends inspired by COVID-19 that show the long-term impacts of the pandemic.
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Great Customer Experience Starts With Company Culture
‘Brands have implemented any number of approaches in the name of customer experience; agile techniques, insight-driven strategy and real-time optimization. But, catapulted into lockdown by Covid-19, the following six months have been the ultimate litmus test for them.’ BARE shares an article by Morag Cuddeford-Jones for Marketing Week on why taking care of employees has helped take care of customers in times of crisis.
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6 Ways To Gain Back Employee Trust By Implementing Safety Measures
Working in a safe office environment can be a massive confidence booster for the employees. Employers can generate a lot of goodwill and trust among their employees by setting examples in office safety measures.
As employers are gradually returning to business after the pandemic, employees need to feel assured that the place where they spend a third of their workday is safe. Therefore, employers need to be particularly conscious about raising employee morale and trust through sound safety practices.
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CX-Factor, Part III: Using Insights to Compete with Best in Class Brands and Creating Memorable Experiences
On this webinar, we share how to:
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37 Customer Experience Statistics You Need To Know For 2020
‘It wasn’t too long ago when every business claimed that the key to winning customers was in the quality of the product or service they deliver. But, things have changed. Now, an even more important success factor has appeared. Providing the best customer experience.’ BARE shares an article by Toma Kulbytė for SuperOffice with powerful customer experience statistics.
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2020: The Transformation of Shopper Marketing
‘E-commerce and shopper marketing strategies merge as consumers adopt new, possibly long-term, habits during the COVID-19 pandemic.’ BARE shares an article by Meghan Howard for Quirk’s with new consumer behaviors in the grocery industry.
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Early Holiday Predictions to Inform Your Q4 Strategy
‘As Q4 approaches, retailers and consumers alike are settling into new realities and habits while adjusting strategies and plans to accommodate them. Everything about 2020 looks different than years past, including the holidays, from travel and shopping to traditions and gifting.’ BARE shares an article for RetailMeNot with holiday predictions for Q4.
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What does getting back to travel feel like?
What does getting back to travel feel like? I spent some time with fellow BARE International colleagues and CX experts, Michele Jowdy, Director of Business Development, Melanie Cihak, Director of Client Services, Alicia Myers, VP of Operations to hear their personal impressions of recent travel experiences. Keep reading for key conversation insights with some sage considerations.
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How to Use Tech to Revamp the Customer Service Experience
‘Technology has made it possible for even small businesses to leverage innovation to improve their customer service and outpace competitors by building customer loyalty.’ BARE shares an article by Pritom Das for Entrepreneur with the relationship between technology and customer service.
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